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- Tasks: Lead IT demand management and workforce planning to optimise resources and drive strategic decisions.
- Company: Heathrow, the world's most iconic airport, committed to sustainability and innovation.
- Benefits: Competitive salary, performance bonuses, generous leave, private health insurance, and development opportunities.
- Why this job: Make a real impact in a dynamic environment while shaping the future of aviation.
- Qualifications: Experience in IT demand management, strong analytical skills, and ability to influence senior stakeholders.
- Other info: Hybrid working model with a focus on inclusivity and diverse talent.
The predicted salary is between 36000 - 60000 £ per year.
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect.
Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make your mark.
Your role will involve:
- Lead the evolution of enterprise-wide IT demand management, bringing structure, transparency and consistency across Product and Platform teams.
- Act as the enterprise arbiter for demand prioritisation, coordinating activities within clear guardrails while fostering collaboration.
- Translate demand data into meaningful management information, enabling evidence-based prioritisation and strategic decision-making across IT.
- Shape forward-looking workforce planning in partnership with IT Leadership, aligning future capability, capacity and succession planning to evolving demand.
- Establish scalable governance and tooling (including ServiceNow SPM) to create a sustainable, enterprise-level demand and resourcing model.
- Operate as a diplomatic, credible senior influencer, comfortable managing upwards and navigating challenging stakeholder conversations to reach consensus.
These Skills Are Essential:
- Experience with ServiceNow SPM.
- Degree educated with ITIL Foundation certification; advanced portfolio or programme management credentials desirable.
- Proven experience leading enterprise-wide IT demand and workforce planning, shaping governance frameworks that inform long-term investment and resource decisions.
- Extensive experience managing complex IT portfolios, influencing prioritisation, funding and resource allocation to align with organisational strategy.
- Strong analytical capability, using demand and workforce data to drive strategic planning, cost optimisation and risk mitigation at senior level.
- Demonstrated ability to influence senior stakeholders, securing alignment on demand and workforce priorities.
- Deep experience in strategic workforce planning and capacity management, ensuring capability and resource models support evolving business needs.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
IT Demand & Workforce Planning Lead in London employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Demand & Workforce Planning Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Heathrow. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us how your skills align with their mission of sustainability and improving passenger experiences.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've tackled challenges in demand management or workforce planning. We love hearing about real-life experiences that showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Heathrow team.
We think you need these skills to ace IT Demand & Workforce Planning Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Demand & Workforce Planning Lead role. Highlight your experience in demand management and strategic workforce planning, and don’t forget to mention any relevant tools like ServiceNow SPM.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Heathrow and how your skills align with the job description. Be sure to mention your analytical capabilities and experience influencing senior stakeholders.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive cross-functional alignment and manage complex IT portfolios. Numbers and data can really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at Heathrow
✨Know Your Demand Management Inside Out
Make sure you brush up on your knowledge of IT demand management and workforce planning. Be ready to discuss how you've previously shaped governance frameworks and influenced resource allocation. Use specific examples from your past experiences to demonstrate your expertise.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive strategic planning and cost optimisation. Bring along any relevant metrics or reports that highlight your analytical capabilities. This will show that you can translate demand insights into actionable decisions.
✨Demonstrate Your Influencing Ability
Since this role requires a lot of stakeholder management, think of instances where you've successfully navigated challenging conversations. Be ready to explain how you secured alignment on priorities and fostered collaboration across teams.
✨Familiarise Yourself with ServiceNow SPM
If you have experience with ServiceNow SPM, be prepared to discuss it in detail. If not, do some research on its functionalities and how it can support enterprise-level demand and resourcing models. Showing that you're proactive about learning new tools will impress the interviewers.