At a Glance
- Tasks: Lead commercial growth strategy and drive revenue for Heathrow Express.
- Company: Join a leading rail operator with a focus on quality and sustainability.
- Benefits: Competitive salary, excellent pension, life assurance, and private health insurance.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Shape the future of airport transfers and make a real impact on passenger journeys.
- Qualifications: Experience in commercial strategy and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 € per year.
There’s no place like Heathrow when it comes to the scale of our ambitions. Taking on a corporate role with Heathrow Express means helping to shape the best airport transfer service in the world. By helping to make the journey to and from the world’s most iconic airport second-to-none, you’ll open the door to a wealth of training and development opportunities across the Heathrow business. We’re passionate about creating journeys that are defined by quality, speed and exceptional, personalised service. You’ll be given real accountability from day one, in a supportive team that always has your back. Your ideas will help Heathrow Express deliver excellent results in the short term and grow for the future, delivering millions more passengers to our airport in ever more sustainable ways.
This role is accountable for delivering Heathrow Express’s commercial growth strategy through influencing in a complex matrix environment. It aligns senior stakeholders, shapes priorities and holds delivery owners to account across Digital, B2B, marketing, PR and communications. As the senior commercial and engagement client, the role defines success measures and narrative coherence, ensuring teams across the business are aligned to Heathrow Express’s commercial priorities and direction of travel. Delivery is achieved through strong stakeholder leadership, governance and engagement – not day‑to‑day execution – making influence, clarity and collaboration critical to success.
Your role will involve:
- Responsible for driving HEx overall revenue and passenger growth.
- Lead the development of HEx’s commercial growth strategy, including revenue priorities, target segments and growth opportunities across all sales channels including TUAG (Turn Up and Go), Digital & App, and Third‑party.
- Shape pricing, promotion and revenue objectives aligned to the HEx business strategy and market context.
- Translate strategic intent into clear commercial outcomes and success measures.
- Own the management and governance of the annual marketing, PR and communications budget for Heathrow Express.
- Monitor spend against budget, providing regular forecasting, variance analysis and financial reporting.
These Skills Are Essential:
- Significant experience in commercial strategy, revenue growth or business development roles.
- Strong stakeholder management experience within complex, matrixed organisations.
- Proven ability to define strategy, set objectives and govern delivery through others.
- Excellent communication skills, with the ability to articulate narrative, priorities and outcomes.
- Experience within transport, travel or consumer services environments.
(Desirable) Experience working with centralised marketing, CRM or communications functions.
About Us:
This is your chance to build a career in an industry‑leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award‑winning experience. Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination. We are a close‑knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities. We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.
Our rewards:
As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.
Heathrow Express Commercial Growth & Engagement Lead in London employer: Heathrow
Heathrow Express is an exceptional employer, offering a dynamic work environment where your contributions directly impact the world’s leading airport transfer service. With a strong focus on employee development, a supportive team culture, and a commitment to sustainability, you will find ample opportunities for growth and collaboration. Join us to be part of a close-knit team that values diversity and inclusion while delivering outstanding results for millions of passengers each year.
StudySmarter Expert Advice🤫
We think this is how you could land Heathrow Express Commercial Growth & Engagement Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at Heathrow Express. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through networking or interviews, make sure to highlight your experience in commercial strategy and stakeholder management. Use real examples to demonstrate how you’ve driven growth in previous roles.
✨Tip Number 3
Be prepared to discuss your ideas! Heathrow Express is all about innovation and growth, so come ready with suggestions on how you could contribute to their commercial strategy. This shows you’re not just interested in the role, but also invested in the company’s future.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills and ambitions.
We think you need these skills to ace Heathrow Express Commercial Growth & Engagement Lead in London
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel and transport shine through. We want to see how your enthusiasm aligns with our mission to provide exceptional service at Heathrow Express.
Tailor Your Experience:Make sure to highlight your relevant experience in commercial strategy and stakeholder management. We’re looking for specific examples that demonstrate your ability to drive revenue growth and influence in complex environments.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to articulate your achievements and how they relate to the role. We appreciate clarity as much as we value creativity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Heathrow Express.
How to prepare for a job interview at Heathrow
✨Know Your Commercial Strategy
Before the interview, dive deep into Heathrow Express's commercial growth strategy. Understand their revenue priorities and target segments. This will help you articulate how your experience aligns with their goals and demonstrate your ability to drive growth.
✨Master Stakeholder Management
Given the importance of stakeholder engagement in this role, prepare examples from your past experiences where you've successfully influenced stakeholders in complex environments. Highlight your communication skills and how you've aligned teams towards common objectives.
✨Showcase Your Analytical Skills
Be ready to discuss how you've managed budgets and conducted variance analysis in previous roles. Bring specific examples of how your financial reporting has led to improved decision-making and outcomes, as this is crucial for managing the marketing and communications budget.
✨Emphasise Your Passion for Travel and Sustainability
Heathrow Express values sustainability and community support. Share your thoughts on these topics and any relevant experiences. Showing that you resonate with their culture and values can set you apart as a candidate who truly fits within their team.
