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- Tasks: Lead engaging events and enhance colleague experiences at Heathrow.
- Company: Heathrow, a dynamic workplace focused on employee engagement.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference in colleagues' lives through impactful events and initiatives.
- Qualifications: Event planning experience and strong communication skills are essential.
- Other info: Join a vibrant team dedicated to building a supportive community.
The predicted salary is between 40000 - 50000 £ per year.
At Heathrow, we’re building an extraordinary place to work - one where every colleague feels heard, valued, and proud to be part of the organisation. We are looking for an Employee Experience (EX) Manager who can turn insight into action, events, and engagement across our organisation. If you are part community builder, part project leader, part event planner, this could be the role for you.
Your role will involve:
- Leading targeted EX interventions - Solving pain points in the colleague journey, from fixing onboarding friction to launching bespoke initiatives for specific communities.
- Creating the foundations for events and communities - Designing and operating a way of working that empowers and supports colleagues to run brilliant events and societies themselves.
- Delivering signature Heathrow moments - Leading on our main colleague events (e.g. Awards Nights, Engagement Week) and making them unforgettable.
- Running the engagement heartbeat - Keeping the monthly rhythm alive (like Colleague Appreciation Day), ensuring colleagues feel seen, valued and connected throughout the year.
- Being our on‑the‑ground connector - Staying close to the colleague voice by being out in terminals, offices and operational spaces, feeding real insights back into the wider EX strategy.
- Aligning inside with outside - Bringing external best practice into Heathrow and ensuring the internal experience matches the employer brand we share with the world.
- Leading on initiatives like Boost - Looking after our Boost (recognition) platform, finding ways to maximise engagement with the platform & other employee experience initiatives.
These Skills Are Essential:
- Comfortable organising and leading events.
- Strong communication and storytelling skills especially from an engagement perspective.
- Experience building thriving communities - supporting networks, societies and volunteer groups to grow and succeed.
- Comfortable in the spotlight - able to hold a room, energise a crowd and create space for honest conversation.
- Understands what truly drives culture and engagement and how HR levers can shape the colleague experience.
- Leads with emotional intelligence - navigating tough conversations with empathy, tact and clarity.
Employee Experience Manager - Engagement & Events in London employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Experience Manager - Engagement & Events in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into Heathrow's values and recent events to show you’re genuinely interested. This will help you connect your experience with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 3
Prepare some engaging stories that highlight your event planning and community-building skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Employee Experience Manager - Engagement & Events in London
Some tips for your application 🫡
Show Your Passion for Employee Experience: When you're writing your application, let your enthusiasm for creating a fantastic employee experience shine through. Share specific examples of how you've engaged colleagues in the past and what you believe makes a workplace truly special.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your event planning and community-building skills, as these are key to the role we're looking to fill.
Be Authentic: We want to get to know the real you! Don’t be afraid to share your personality in your application. Use storytelling to illustrate your experiences and how they relate to the role of Employee Experience Manager.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Heathrow
✨Know Your Audience
Before the interview, take some time to research Heathrow's culture and values. Understand what makes their employee experience unique and think about how your skills can enhance that. This will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Event Planning Skills
Since the role involves leading events, be ready to discuss your past experiences in organising and executing successful events. Prepare specific examples that highlight your ability to engage colleagues and create memorable experiences. Don’t forget to mention any innovative ideas you have for future events!
✨Demonstrate Emotional Intelligence
This role requires a strong understanding of colleague engagement and culture. Be prepared to share examples of how you've navigated tough conversations with empathy and clarity. Highlight your ability to connect with people and how you’ve used feedback to drive positive change in previous roles.
✨Engage with Real Insights
Heathrow values staying close to the colleague voice. Think about how you can bring real insights into the conversation. Prepare to discuss how you've gathered feedback in the past and how you plan to use that information to shape initiatives at Heathrow. This shows that you’re proactive and committed to making a difference.