At a Glance
- Tasks: Drive digital trading performance and improve customer outcomes through data-driven decisions.
- Company: Dynamic eCommerce company focused on innovation and inclusivity.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact on digital revenue and enhance customer experiences.
- Qualifications: Experience in eCommerce, strong analytical skills, and proficiency in web analytics tools.
The predicted salary is between 40000 - 50000 £ per year.
The eCommerce Manager plays a key role in driving and improving digital trading performance, helping to deliver sustainable revenue growth, better conversion, and stronger customer outcomes. This role provides direction and coordination across the eCommerce function, bringing together insight, data, and commercial priorities to support clear decision‑making and effective execution.
Your role will involve:
- Plays a key role in delivering digital revenue, conversion and customer value, keeping a close eye on performance, spotting risks and opportunities, and taking action to improve results.
- Sets up and runs a clear and consistent trading rhythm (weekly/monthly), making sure everyone understands performance, priorities and next steps, and that actions are followed through.
- Uses data, analytics and customer insight to guide decisions, turning complex information into clear, practical recommendations that improve outcomes.
- Continuously looks for ways to improve the end‑to‑end customer journey, including onsite experience, content and merchandising, and supports a test‑and‑learn approach to drive ongoing improvement.
- Supports the development and refinement of forecasts and plans, helping to identify gaps, risks and opportunities and ensuring trading activity stays aligned.
- Owns the trading calendar, working closely with other teams to make sure key events and campaigns are well planned and delivered for maximum impact.
These Skills Are Essential:
- Demonstrable experience in eCommerce or digital trading roles, with accountability for commercial performance.
- Strong understanding of key digital KPIs (conversion, revenue, traffic, AOV) and performance levers.
- Experience using web analytics and reporting tools (GA, Adobe Analytics, dashboards).
- Advanced proficiency in Microsoft Excel, with experience using complex formulas, pivot tables, and data analysis tools to support decision‑making.
- Proven track record of driving revenue growth and optimisation initiatives.
- Experience working in cross‑functional environments (Marketing, Product, UX, Technology).
Our rewards:
We offer competitive salaries and excellent benefits that support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances, market‑leading pensions, family friendly policies, private health insurance and a wide range of wellbeing tools. We provide varied learning and development opportunities to support a fulfilling career journey.
Working Location:
Our hybrid working approach allows colleagues in some roles to work from home for an average of two days a week. Working arrangements will vary by team and are confirmed during the recruitment process. Applicants must be based in the UK and within a commutable distance to Heathrow.
Equal Opportunities:
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger and we champion inclusivity and celebrate individuality.
e-Commerce Manager in London employer: Heathrow
As an e-Commerce Manager at our company, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and well-being. With competitive salaries, generous benefits, and a hybrid working model, we empower our team to achieve their best while enjoying a fulfilling career journey. Join us near Heathrow, where your contributions will directly impact our digital trading performance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land e-Commerce Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Heathrow are looking for when hiring for a e-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Heathrow for the e-Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Heathrow as a e-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Heathrow’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a e-Commerce Manager.
We think you need these skills to ace e-Commerce Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Heathrow, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Heathrow's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Heathrow. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Heathrow
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Heathrow uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Heathrow. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
