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- Tasks: Ensure smooth aircraft operations and manage real-time decisions to minimise delays.
- Company: Join a leading airport team at Heathrow, known for its dynamic environment.
- Benefits: Shift-based role with competitive pay and opportunities for career growth.
- Why this job: Be at the heart of aviation operations and make a real impact every day.
- Qualifications: Strong communication skills and ability to manage pressure in a fast-paced setting.
- Other info: Work closely with airlines and meteorology experts to enhance operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
As an Aircraft Operations Duty Manager (AODM), you’ll play a vital role in ensuring the smooth flow of aircraft and the effective delivery of the stand plan. You’ll monitor capacity and take action when needed, including during the night quota period, to keep operations running efficiently. This includes managing diversions and implementing capacity interventions to protect the integrity of the operation. While minimising disruption wherever possible, you’ll maintain clear and timely communication with internal and external stakeholders about any potential impacts.
Please note that this is a shift-based role (12 hour shifts, 2 days, 2 nights, 4 off).
- Acting as the key escalation point for Operations Controllers, making real-time decisions to keep aircraft moving and minimise delays.
- Representing Heathrow in coordination with NATS, balancing demand with capacity and adapting plans to changing conditions.
- Working closely with the Senior Operational Meteorologist to anticipate weather impacts and support proactive decision-making.
- Leading daily operational calls, managing diversions, and overseeing capacity interventions, including decisions during the Night Quota Period.
- Building strong relationships with airlines, ground handlers, and service providers to resolve issues and maintain high operational standards.
- Ensuring personal and team compliance to meet legal and statutory obligations.
- Possession of a valid UK driving licence.
- Strong ability to manage disruption and maintain control under pressure.
- Excellent stakeholder engagement skills, with clear communication and the ability to build collaborative relationships.
- Proven management and conclusion-making capability in a fast-paced, dynamic environment, acting as an escalation point for operational issues.
- Flexibility and willingness to work shifts.
Ideally, you will also have:
- Comprehensive understanding of air traffic management principles and how they apply to Heathrow.
- Awareness of weather risk management and the ability to work closely with meteorology experts to mitigate operational impacts.
- Familiarity with Heathrow operational systems such as AOP, iAirport, IDAHO, TMS, and DCB.
Aircraft Operations Duty Manager in London employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aircraft Operations Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Heathrow. Attend events or join online forums where you can chat with current AODM professionals and learn about their experiences.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of air traffic management principles and operational systems like AOP and TMS. We want you to be ready to discuss how you’d handle real-time decisions and manage disruptions effectively.
✨Tip Number 3
Show off your communication skills! During interviews, highlight examples of how you've built strong relationships with stakeholders in past roles. This is key for an AODM, so make sure they see you as a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Aircraft Operations Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aircraft Operations Duty Manager role. Highlight your experience in managing operations, especially in high-pressure environments, and any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Use specific examples from your past experiences that demonstrate your ability to manage disruptions and communicate effectively with stakeholders.
Showcase Your Decision-Making Skills: In your application, emphasise your decision-making capabilities. We want to see how you've handled real-time operational challenges before, so share those stories that highlight your quick thinking and problem-solving skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heathrow
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Aircraft Operations Duty Manager. Understand how to monitor capacity, manage diversions, and implement interventions. Being able to discuss specific scenarios where you've successfully managed operations will show your expertise.
✨Communicate Clearly
Since this role involves a lot of stakeholder engagement, practice articulating your thoughts clearly. Prepare examples of how you've maintained communication during disruptions or emergencies. This will demonstrate your ability to keep everyone informed and calm under pressure.
✨Showcase Your Decision-Making Skills
Be ready to discuss times when you had to make quick decisions in a fast-paced environment. Highlight your thought process and how you balanced demand with capacity. This will illustrate your capability as an escalation point for operational issues.
✨Understand Weather Impacts
Brush up on how weather can affect operations, especially at Heathrow. Be prepared to talk about your experience working with meteorology experts and how you've anticipated and mitigated weather-related disruptions in the past.
