At a Glance
- Tasks: Lead a team to deliver exceptional learning experiences and ensure compliance in training operations.
- Company: Heathrow, the world's most iconic airport, committed to inclusivity and career growth.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Hybrid working options available, promoting a flexible work-life balance.
- Why this job: Join a dynamic team at Heathrow and make a real impact on future skills development.
- Qualifications: Experience in team leadership, strong communication skills, and proficiency in data management.
The predicted salary is between 29700 - 36300 £ per year.
Introduction
People are at the heart of Heathrow.
Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world.
In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
People are at the heart of Heathrow.
Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world.
In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing.
Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy.
We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey.
We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.
Job Description
We're looking for a highly organised and proactive Learning Operations Compliance Coordinator to help shape and support the delivery of exceptional learning experiences across our Engineering/FHS technical training team.
In this role, you'll lead a dedicated Learning Support team, ensuring training operations run efficiently, compliance standards are met and learners receive an outstanding service.
Combining strong supervisory and administrative expertise with a passion for continuous improvement, you'll use data, insight and stakeholder collaboration to enhance learning processes and contribute to Heathrow's Future Skills ambitions.
Your role will involve
- Lead and support the Learning Support team, ensuring a high-quality service is delivered across training administration, learner communications and learning facility management.
- Coordinate learning activities and maintain accurate, auditable training records, ensuring compliance with regulatory, legislative and internal requirements.
- Manage business support activities, including purchase orders, invoicing, reporting, document management and stakeholder communications.
- Monitor data quality and compliance through regular audits, reporting and effective record management across digital and paper-based systems.
- Build strong relationships with internal stakeholders and external suppliers to support the efficient delivery of learning operations and continuous improvement initiatives.
- Use data and insight to support planning, scheduling, utilisation and budgeting, while identifying opportunities to improve processes, efficiency and consistency across the learning function.
- These Skills Are Essential
- Proven experience leading and developing teams, with the ability to inspire, support and influence others to achieve results.
- Strong stakeholder management, communication and relationship-building skills, with confidence engaging at all levels.
- Excellent organisational, planning and prioritisation skills, with the ability to thrive in a fast-paced and changing environment.
- Strong IT, data management and reporting skills, including proficiency in Microsoft Excel and the ability to use insight to drive improvements.
- Proactive, resilient and adaptable, with a continuous improvement mindset and a passion for learning, people development and future skills.
Ideally, you’ll also have
- Knowledge of training compliance, governance and legislative requirements.
- Understanding of Engineering and/or Fire, Health & Safety operational environments.
- Experience of facilities management or learning environment administration.
About Us
There’s something so special about working at the world’s most iconic airport.
Its sights.
Its sounds.
Its constant air of excitement.
Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.
A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us.
And inspires everyone to deliver on our ambitious plans.
Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too.
Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined.
Because there’s no place like Heathrow.
- Our rewards
- Competitive salaries and excellent benefits that will support you now and in the future.
- Performance-based annual bonuses and Share in Success Bonus plans.
- Generous annual leave allowances and market-leading pensions.
- Family friendly policies, private health insurance and wellbeing tools.
- Varied learning and development opportunities.
- Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.
Working arrangements vary from team to team and will be confirmed during the recruitment process.
You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all.
We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day.
Heathrow is an accessible place to work.
With five diversity networks, we champion inclusivity and celebrate individuality.
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Learning Operations Compliance Coordinator employer: Heathrow
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation meets operational excellence. As a Data Governance Lead, you will play a pivotal role in transforming the airport into a digitally advanced hub, supported by competitive salaries, generous benefits, and a commitment to employee growth through varied learning opportunities. With a hybrid working model and a strong focus on inclusivity, Heathrow fosters a culture that values diverse talent and promotes sustainable practices, making it an attractive place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Operations Compliance Coordinator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Heathrow!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Heathrow.
We think you need these skills to ace Learning Operations Compliance Coordinator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Heathrow. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Heathrow and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Heathrow. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Heathrow's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Heathrow
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Heathrow.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Heathrow will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Heathrow and how you would contribute to adapting HR strategies.
