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- Tasks: Grant access to restricted areas at Heathrow while delivering top-notch customer service.
- Company: Heathrow Airport, the world's most iconic airport with endless opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Customer service experience and attention to detail are essential.
- Other info: Exciting career prospects and a commitment to inclusivity and diversity.
The predicted salary is between 30000 - 42000 £ per year.
The main purpose of the role is to grant access to the restricted areas of Heathrow Airport in line with the Heathrow Security Standards and Department for Transport Statutory Requirements whilst delivering an excellent customer service. The role will include both pass administration duties and the issuing of a pass. The successful candidate may also be required to cover other duties to support the operation when required.
Your role will involve:
- Providing excellent customer service to all customers and stakeholders; and maintaining exceptional professional standards always.
- Supporting our customers in their journey through pass application, verifying paperwork ensuring compliance checks are conducted and passes are issued.
- Attention to detail to ensure that data is checked and inputted accurately into the Heathrow IT systems.
- Ensuring that personal records, invoicing, and technical information is maintained to the required standard.
- Undertaking a range of ID processes including issue, revalidations and recording of pass types in accordance with ID Centre policy.
These Skills Are Essential:
- Experience working in a customer service environment essential.
- Must demonstrate a proactive approach to customer service always.
- Knowledge of DfT and Heathrow Security Standards desirable.
- Must be able to work under pressure within a fast-paced environment whilst delivering excellence in service to customers and staff.
- Excellent English language skills – additional languages advantageous.
- Must have proven ability to successfully communicate professionally with people at all levels.
- Must have intermediate computer skills with ability to use Internet, email, word processing, spreadsheets, and databases.
- A knowledge of Heathrow’s operation is desirable.
- Attention to detail and a high level of accuracy required when inputting data.
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day.
Identity Management Officer employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity Management Officer
✨Tip Number 1
Get to know the company! Research Heathrow's values and culture. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Heathrow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Identity Management Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in a customer service environment! Make sure to highlight any relevant experience and give examples of how you've gone above and beyond for customers in the past.
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check your information and ensure everything is accurate. We love candidates who take pride in their work!
Know Your Stuff: Familiarise yourself with the Heathrow Security Standards and DfT regulations. Mentioning your knowledge in your application can really set you apart from the crowd and show us you're serious about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Heathrow
✨Know Your Stuff
Make sure you brush up on the Heathrow Security Standards and Department for Transport regulations. Understanding these will not only show your commitment but also help you answer questions confidently.
✨Customer Service is Key
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview.
✨Attention to Detail Matters
Prepare to discuss how you ensure accuracy in your work. You might be asked about your methods for checking data or handling paperwork, so have specific examples ready that highlight your attention to detail.
✨Stay Calm Under Pressure
This role involves working in a fast-paced environment, so be prepared to talk about how you manage stress and maintain professionalism. Think of a time when you successfully handled a challenging situation and share that experience.
