At a Glance
- Tasks: Lead customer and community services, ensuring smooth communication and collaboration.
- Company: Join Heathrow, a leading airport with a commitment to exceptional service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting role with opportunities to engage across various business functions.
- Why this job: Make a difference in customer engagement while working with a passionate team.
- Qualifications: Strong English communication skills, IT proficiency, and ability to thrive under pressure.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role.
The role also supports the delivery of the services engagement plan. This includes preparing and supporting with communication, working alongside Services Manager. You will need to work collaboratively with our communications, people and wider team to be the interface for Services.
Responsibilities- Oversee the H2H and Heathrow Volunteer Booking platform and work collaboratively with solutions on continuous improvements where necessary
- Oversee IRT communications for IRT operational support
- Engage on a regular basis with all business functions
- Work with Department Leads and Line Managers
- You must have excellent English writing and verbal language skills
- Excellent IT Skills
- Must be able to work under pressure
- Strong Presentation Delivery skills
We think you need these skills to ace Services Lead - Customer and Communities in Hounslow
Communication Skills
Collaboration
Project Management
IT Skills
Presentation Delivery
Ability to Work Under Pressure
Engagement with Business Functions
