At a Glance
- Tasks: Join our team to support finance and HR services at Heathrow Airport.
- Company: Heathrow Airport, the UK's premier international airport.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Enjoy hybrid working options and a supportive, inclusive workplace culture.
- Why this job: Be part of a dynamic team driving innovation in a rapidly growing environment.
- Qualifications: Detail-oriented with strong communication skills; finance experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs. Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities.
Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence. There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non‑financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.
This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.
We deliver Finance and HR services to Heathrow Airport, the UK’s premier international airport. Our role is critical in providing the support functions that help Heathrow achieve its vision of delivering the best airport service in the world. We are looking for a proactive and detail-oriented Service to Cash (Retail) Team Member to join our Finance team. This is an exciting opportunity for someone with enthusiasm, drive, and a positive attitude who enjoys working with data and solving problems.
The successful candidate will be numerate, analytical, and investigative, with the ability to process and reconcile large volumes of financial data accurately and efficiently. Previous experience in a transactional finance or revenue management environment would be advantageous; however, full training will be provided for the right candidate. This role plays an important part in supporting the delivery of revenue management and ensuring the effective operation of retail finance processes.
Your role will involve:
- Process and maintain Retail Concessionaires accounts
- Perform reconciliations across various systems
- Month end processing and reconciliations
- Work closely with the Retail Account Managers
- Query management and resolution
- On‑going process improvement
- Support obtaining sales data from Retail Concessionaires
These skills are essential:
- Knowledge of relevant discipline is desirable but full training can be provided in role
- Proven ability to successfully communicate with stakeholders, with good interpersonal, written and verbal skills
- Attention to detail and accuracy
- Ability to work to tight deadlines, with a flexible agile attitude
- Experienced user of Microsoft Office tools
- Good organisational skills, with ability to plan, prioritise and work to deadlines
Ideally you’ll also have:
- Document management systems experience
- Reconciliation experience
- Finance background
There’s something so special about working for the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong. Working for Heathrow brings out the best in all of us. And inspires everyone to deliver on our ambitious plans.
Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Your contractual place of work will be the Heathrow Business Services Centre in Glasgow so you’ll need to be based in the UK and within a commutable distance to work. We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process.
As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
Team Member - Retail (FTC/Secondment) in Glasgow employer: Heathrow
Heathrow Airport offers an exceptional work environment where employees are supported in their personal and professional growth. With a strong focus on inclusivity, competitive salaries, and generous benefits, including performance bonuses and flexible working arrangements, team members can thrive while contributing to the airport's ambitious vision. Join us at Heathrow, where your career can take flight amidst a culture that values innovation, teamwork, and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Retail (FTC/Secondment) in Glasgow
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Team Member - Retail (FTC/Secondment) in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Heathrow:Don’t forget to personalise your application for Heathrow! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Heathrow
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Heathrow offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Heathrow and contribute positively during your temporary stint.
