End User Computing Architect & Strategy Lead

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect.

Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make a mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.

Job Description

Accountable for defining, implementing, and communicating Heathrow Technology architectures and roadmaps to deliver strategic technology goals aligned with business priorities within the relevant domain. Provides governance, expertise, and leadership across HAL Technology teams and the wider third‑party and support partner network. Also responsible for owning and managing the infrastructure and applications supporting all infrastructure systems across the Heathrow campus, including End User Computing hardware and management tools, authentication and identity management, back‑office systems, app and desktop virtualisation, and operational systems.

Your role will involve:

• To develop our Cyber Roadmap related specifically to EUC and to work with stakeholders to deliver this.
• To develop the relationship with our Third Parties in support of the EUC solutions including engaging and owning the technical relationship with the vendors of these systems.
• Input and oversee technical designs for new services as part of the Architecture Guild.
• Develop and maintain policies, architectures, frameworks, roadmaps, and technical standards for Business domain that deliver the strategic Technology goals, business priorities and comply with HAL’s technical and industry/regulatory standards.
• To take part in the technology Governance processes providing specialist knowledge and assurance that Project designs are fit for purpose and comply to HAL Standards and guidelines.
• Provide solution/technology design oversight, assurance, and advice to ensure compliance of projects and programmes (and services) to architectural standards and roadmaps, resolving or escalating potential non‑compliance issues.

These Skills Are Essential:

• Proven track record in designing and delivering scalable, business‑focused solutions that address complex challenges.
• Skilled in setting architectural strategy and leveraging emerging technologies to drive innovation and business value.
• Adept at cultivating strong stakeholder relationships across diverse groups to influence outcomes and align priorities.
• Served as the design authority across major programmes and project portfolios, ensuring consistency and strategic alignment.
• Demonstrates sound judgment and decision‑making in managing relationships with key outsourced service providers.
• Solid understanding of End User Computing (EUC) infrastructure and its integration with business processes to enhance operational efficiency.

Our rewards:

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of well‑being tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location:

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work:

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities:

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.