At a Glance
- Tasks: Lead engaging events and enhance colleague experiences at Heathrow.
- Company: Heathrow, a dynamic workplace focused on employee engagement.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a vibrant team dedicated to building community and connection.
- Why this job: Make a real impact by creating unforgettable moments for colleagues.
- Qualifications: Event planning experience and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
At Heathrow, we’re building an extraordinary place to work - one where every colleague feels heard, valued, and proud to be part of the organisation. We are looking for an Employee Experience (EX) Manager who can turn insight into action, events, and engagement across our organisation. If you are part community builder, part project leader, part event planner, this could be the role for you.
Your role will involve:
- Leading targeted EX interventions - Solving pain points in the colleague journey, from fixing onboarding friction to launching bespoke initiatives for specific communities.
- Creating the foundations for events and communities - Designing and operating a way of working that empowers and supports colleagues to run brilliant events and societies themselves.
- Delivering signature Heathrow moments - Leading on our main colleague events (e.g. Awards Nights, Engagement Week) and making them unforgettable.
- Running the engagement heartbeat - Keeping the monthly rhythm alive (like Colleague Appreciation Day), ensuring colleagues feel seen, valued and connected throughout the year.
- Being our on‑the‑ground connector - Staying close to the colleague voice by being out in terminals, offices and operational spaces, feeding real insights back into the wider EX strategy.
- Aligning inside with outside - Bringing external best practice into Heathrow and ensuring the internal experience matches the employer brand we share with the world.
- Leading on initiatives like Boost - Looking after our Boost (recognition) platform, finding ways to maximise engagement with the platform & other employee experience initiatives.
These Skills Are Essential:
- Comfortable organising and leading events.
- Strong communication and storytelling skills especially from an engagement perspective.
- Experience building thriving communities - supporting networks, societies and volunteer groups to grow and succeed.
- Comfortable in the spotlight - able to hold a room, energise a crowd and create space for honest conversation.
- Understands what truly drives culture and engagement and how HR levers can shape the colleague experience.
- Leads with emotional intelligence - navigating tough conversations with empathy, tact and clarity.
Employee Experience Manager - Engagement & Events employer: Heathrow
Heathrow is an exceptional employer that prioritises the well-being and engagement of its colleagues, fostering a vibrant work culture where every voice is valued. With a focus on community building and employee recognition, the role of Employee Experience Manager offers unique opportunities for professional growth and the chance to create memorable events that enhance colleague connections. Located in one of the world's busiest airports, employees benefit from a dynamic environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Experience Manager - Engagement & Events
✨Tip Number 1
Get out there and network! Attend industry events, workshops, or even casual meet-ups. It’s all about making connections and showing your passion for employee experience. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your event planning skills! If you’ve organised any community events or initiatives in the past, be sure to highlight those experiences in conversations. We love seeing candidates who can bring that energy and creativity to our team.
✨Tip Number 3
Be a storyteller! When chatting with potential employers, share engaging anecdotes about how you’ve improved colleague experiences or built communities. This will help them see how you can make a real impact at Heathrow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Heathrow.
We think you need these skills to ace Employee Experience Manager - Engagement & Events
Some tips for your application 🫡
Show Your Passion for Employee Experience:When writing your application, let your enthusiasm for creating a fantastic employee experience shine through. Share specific examples of how you've engaged colleagues in the past and what makes you excited about this role at Heathrow.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your event planning and community-building skills, as these are key to the role we're looking to fill.
Be Authentic:We want to get to know the real you! Don’t be afraid to share your personality in your application. Use storytelling to illustrate your experiences and how they relate to the role, making it memorable for us.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Heathrow
✨Know Your Audience
Before the interview, take some time to research Heathrow's culture and values. Understand what makes their employee experience unique and think about how your skills can enhance that. This will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Showcase Your Event Planning Skills
Since the role involves leading events, be ready to discuss your past experiences in organising successful events. Prepare specific examples that highlight your ability to manage logistics, engage participants, and create memorable experiences. Don’t forget to mention any innovative ideas you have for future events!
✨Demonstrate Emotional Intelligence
This position requires a strong understanding of colleague engagement and culture. Be prepared to share examples of how you've navigated difficult conversations or resolved conflicts with empathy. Highlight your ability to connect with people and foster a supportive environment.
✨Engage with Real Insights
During the interview, express your enthusiasm for staying connected with colleagues and gathering insights. Discuss how you would approach gathering feedback and using it to inform your strategies. This shows that you value the colleague voice and are committed to making a positive impact.
