Employee Experience Manager - Colleague Voice

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best. We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

At Heathrow, we’re building an extraordinary place to work - one where every colleague feels heard, valued, and proud to be part of the organisation. We’re looking for an Employee Experience (EX) Manager who’s part strategist, part storyteller - someone passionate about our employee experience (EX) who can translate a complex cross‑functional picture into tangible action, and partner with our leaders to improve our colleague experience at scale. This role is about shaping the end‑to‑end colleague listening ecosystem and using it to drive meaningful change.

Your role will involve:

• Leading our colleague listening strategy – Pulse surveys, lifecycle insights, onboarding, focus groups… working closely with specialist data & insight teams to ensure we have a clear understanding of colleague sentiment.
• Partnering with our People Business Partners & Engagement Leads – Providing expertise and strategic insight to our functions, enabling them to design and deliver tailored EX plans.
• Driving action – Running the governance model to ensure our colleague voice is acted on and we hold stakeholders accountable.
• Telling the story behind the data – Working closely with data & insights teams to turn numbers into meaningful narratives and action.
• Shaping the colleague journey – Identifying key touchpoints in our colleague experience and designing interventions that improve the experience for thousands.
• Championing our EX tech stack – Maximising the value and usage of our digital tools and platforms within EX.
• Aligning inside with outside – Bringing external best practice into Heathrow and ensuring the internal experience matches the employer brand we share with the world.

These Skills Are Essential:

• Experience showing a love for translating complex data into clear, actionable insights.
• Experience running or managing surveys/EX platforms (Qualtrics, Forsta, etc.).
• Confidence delivering governance – keeping multiple plans moving, aligned, and accountable.
• The confidence to influence without authority, especially with senior leaders.
• A thoughtful, curious mindset: strategic enough to see the system, grounded enough to make tactical change happen.
• An understanding of how engagement and EX drive tangible business outcomes.

There’s something so special about working at the world’s most iconic airport. Its sights, its sounds, its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and endless exciting career prospects to explore. It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards include competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family‑friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.