Diversity, Equity & Inclusion Lead

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

At Heathrow, Diversity and Inclusion lie at the heart of our strategy, championed by senior leadership and empowered by passionate colleagues and our networks. We’re committed to building an inclusive culture where everyone can bring their true selves to work, fostering openness, innovation, and belonging. Our strategy aims to attract, retain and develop diverse talent, ensuring excellent passenger service and team performance. While we’ve made strong progress, our journey continues as we strive to be a truly inclusive employer where every voice is valued.

The ED&I Manager will partner with a wide range of internal and external stakeholders to drive the delivery of Heathrow’s ED&I agenda. They will focus on implementing initiatives that have been set out in Heathrow’s Diversity & Inclusion strategy. Building and maintaining effective working relationships across Heathrow, particularly within the People team and with diversity networks, they will provide support and data-driven insight – playing an important role in supporting Heathrow to be a diverse and inclusive employer.

Your role will involve:

• Overseeing and implementing ED&I initiatives that support Heathrow’s strategic objectives and business goals
• Guiding and coordinating Diversity Network governance, ensuring clear aims and robust delivery plans for each network
• Providing expert advice on ED&I best practice, fostering a positive culture and embedding ED&I across all activities
• Analysing ED&I data to identify trends, inform strategic decisions, and monitoring progress throughout the business
• Developing and managing initiatives such as reverse mentoring, pledges, and accreditations to promote inclusive leadership and strengthen ED&I

These Skills Are Essential:

• Solid knowledge and experience supporting equity, diversity & inclusion activities
• Ability to build strong relationships and influence at all levels, including senior leaders
• Experience managing projects or programmes, with the ability to coordinate multiple workstreams and deliver activity to time and quality
• Good communicator and brand ambassador; able to represent ED&I internally and Heathrow at external events
• Comfortable with dealing with sensitive topics and information
• Data literacy, with confidence in analysing data to drive meaningful change

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.