Data Protection Analyst

Introduction

Heathrow is a city within a city – a complex ecosystem that provides an astonishing variety of high profile, absorbing work.

From helping protect the data on which the safety of millions of passengers depends, to negotiating licenses for airlines and drafting leases for hundreds of shops and restaurants, there are opportunities for interesting, inspiring work at every turn.

Not least in mitigating and managing risk in the wider aviation industry to ensure generations to come can enjoy the freedom and excitement of air travel.

Job Description

This role supports the day‑to‑day operation of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy‑related activities across the organisation.

It oversees privacy complaints, manages the end‑to‑end process for rights requests and incident management, and provides advice and guidance on a wide range of privacy matters.

Working with internal and external stakeholders, you will drive process improvements, develop reports and dashboards, support compliance assessments and privacy‑by‑design initiatives, and enhance the DPO Office’s online presence, contributing to the organisation’s digital transformation journey.

Your role will involve

• Coordinate and manage core DPO activities, including compliance reviews, reporting, stakeholder communications, and the scheduling of regular privacy‑related activities.
• Support the complaints process, ensuring timely investigation, stakeholder engagement, record‑keeping, reporting, dashboard creation, and professional resolution within agreed timescales.
• Operate, maintain, and continuously improve the rights requests process, ensuring compliance with statutory deadlines, monitoring performance, and engaging effectively with internal and external stakeholders.
• Provide privacy advice and guidance to stakeholders, supporting privacy‑by‑design principles, data protection assessments, compliance activities, and the timely completion of privacy‑related requirements.
• Maintain and enhance the Office of the DPO's digital presence and knowledge resources, including the management of online content, self‑service tools, training materials, and the team inbox.
• Support privacy incident and third‑party risk management, including investigations, fact‑finding, reporting, mitigation activities, lessons learned, and oversight of personal data processing by suppliers and partners.
• Produce and analyse privacy management information, including KPIs, dashboards, reports, and trend analyses, identifying opportunities for process improvement and enhancing the effectiveness of the privacy function.
• These skills are essential
• Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations.
• Experience of working in a fast‑paced environment, managing competing priorities, ad‑hoc requests, and fixed deadlines.
• Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders.
• Proven ability to work collaboratively as part of a team while managing responsibilities independently.
• Ideally, you’ll also have
• Degree‑level qualification, apprenticeship, or equivalent relevant work experience.
• Professional privacy qualifications such as CIPP/E, CIPM, or equivalent certifications.
• Experience of using Microsoft 365 applications, including Share Point, Excel, and Office 365 e Discovery, as well as Adobe Acrobat Pro.
• Experience of web content management or webpage design.
• Experience of service design, implementation, monitoring, and continuous improvement.
• Our rewards

We offer competitive salaries and excellent benefits that support you now and in the future.

In addition to performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we provide generous annual leave allowances, market‑leading pensions, family‑friendly policies, private health insurance, wellbeing tools, and a range of learning and development opportunities.

Working location

We operate a hybrid working approach.

Some roles may allow colleagues to work from home for an average of two days a week, while ensuring we meet operational needs.

Work arrangements vary by team and will be confirmed during the recruitment process.

Applicants must be based in the UK and within a commutable distance to Heathrow.

Sustainable travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal opportunities

As an equal opportunities employer, we encourage applications from all.

We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day.

Heathrow is an accessible place to work.

With five diversity networks, we champion inclusivity and celebrate individuality.

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