Heathrow is seeking a Customer Strategy & Planning Manager to shape Heathrow's Customer Strategy and work with the Customer Strategy & Experience team and senior stakeholders to translate the customer vision into actionable delivery. The role ensures strategic objectives become operational plans that support growth and maintain Heathrow as a leading global hub.
You will coordinate development and execution of Heathrow's Customer Strategy, producing clear, data-driven plans to improve journeys,
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Customer Experience Strategy Lead employer: Heathrow
Heathrow is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Strategic People Transformation Lead, you will have the opportunity to drive meaningful change within a globally recognised organisation, supported by a culture that prioritises employee growth and development. With a commitment to enhancing people processes and technology, Heathrow provides unique advantages such as access to cutting-edge resources and a diverse team dedicated to making a positive impact.
