Airside Performance Officer in City of London

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

The Airside Performance Officer plays a key role in enhancing the safety, compliance, and operational efficiency of Ground Handlers, Third Party Service Providers, and other airside operators in accordance with EU and EASA regulations. The role involves using diverse data sources to proactively drive performance improvements. The Airside Performance Officer collaborates with internal Heathrow teams and the wider airside community and champions best practices.

Your role will involve:

• Ensuring a continuous improvement approach is taken with performance of Ground Handling and other Service Providers working closely with Airside Compliance Officers, Safety Improvements and Investigations team.
• Supporting the Airside Performance Manager in shaping the ground handling environment at Heathrow by aligning teams and reinforcing HAL’s position among airport stakeholders. It involves contributing to performance strategy design and taking ownership of ground handling performance.
• In conjunction with accurate and relevant data, addressing performance issues.
• Reporting on and reviewing tasks and incidents which have an environmental impact on the operation, such as Auxiliary Ground Power (APU) usage, spillages, and engine ground runs.
• Supporting the Airside Performance Manager where required at Ground Operations forums, such as the Ramp Working Group.

Essential Skills & Experience:

• Excellent interpersonal skills with the ability to influence all levels of the HAL client organisation, internal staff, airlines and framework consultants and contractors. To articulate complex issues in a clear and concise manner.
• The ability to analyse and present data and use it to drive continuous improvement.
• Ability to operate effectively within their direct team and within a matrix organisation.
• A valid UK driving licence and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit licence.

Desirable Skills & Qualifications:

• Previous experience in ground handling or experience of the issues associated with working within a regulated industry.
• Working knowledge of the EU Ground handling directive.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.