At a Glance
- Tasks: Support internal communications campaigns and manage issues impacting Heathrow's reputation.
- Company: Heathrow Airport, a leader in sustainable aviation and community engagement.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Join a dynamic team making a real impact on sustainability and passenger experience.
- Qualifications: Experience in communications, strong writing skills, and project management abilities.
The predicted salary is between 40000 - 50000 £ per year.
There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world. Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
The Internal Campaigns and Issues Manager will support the Senior Internal Campaigns Manager to build a campaigns programme for internal communications for the year, as well as supporting on issues and ad‑hoc projects that will impact Heathrow’s reputation and require a substantive communications response. They will join working groups and meetings with external communications agencies to support the production of campaigns or issues management, led by the Senior Internal Campaigns and Issues Manager.
Your role will involve:
- Supporting the Senior Internal Campaigns Manager to build a forward‑looking plan for proactive and reactive communications campaigns and issues management for the year.
- Working with key stakeholders across Heathrow to understand key issues and projects.
- The ability to plan, coordinate and deliver campaigns working with external agencies when needed.
- Measure and evaluate the effectiveness of campaigns and other communications efforts and work with the Senior Campaigns Manager to produce reports as required.
- Required to do “H2H” and “R2H” shifts during the year, as set out annually by the company policy.
- The Role Holder will be part of a ‘one communication team’ approach, demonstrating the flexibility to operate within different functional teams as the need arises.
These Skills Are Essential:
- Experience working in a Communications role, preferably with some experience working in a similarly demanding or comparatively sized organisation at mid‑senior level.
- Experience of composing and delivering communications strategies and campaigns.
- Strong analytics and measurement experience.
- Strong stakeholder relationship management skills and experience at a senior level.
- Strong writing abilities.
- Project management and organisational skills.
Our rewards:
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location:
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work:
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities:
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Campaigns & Issues Manager employer: Heathrow
Heathrow Airport is an exceptional employer, committed to fostering a dynamic work culture that prioritises sustainability and employee well-being. With competitive salaries, generous benefits, and a strong focus on personal and professional development, employees are empowered to thrive both inside and outside of work. The hybrid working model and commitment to inclusivity further enhance the appeal of joining a team dedicated to making a positive impact on communities and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Campaigns & Issues Manager
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Heathrow. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like Heathrow, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research Heathrow inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Campaigns & Issues Manager
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Heathrow. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Heathrow.
How to prepare for a job interview at Heathrow
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
