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- Tasks: Manage competency assessments and support operational delivery at one of the world's busiest airports.
- Company: Heathrow, a leader in aviation innovation and sustainability.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Be part of a high-performing team making a real impact on airfield operations.
- Qualifications: Strong operational experience in Airside Operations and excellent coaching skills.
- Other info: Hybrid working options available, promoting flexibility and work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Airfield Operations Support Specialist role at Heathrow.
Introduction
There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates. You’ll join a high‑performing team with a wide range of skills and a shared passion to make every journey better. You’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you’ll be vital to the continuing smooth running of our airport.
Job Description
The Airfield Operations Support Specialist is responsible for managing competency assessments for Airside Operations colleagues, ensuring they maintain required standards through evaluations and coaching. The role also supports the development and operational delivery of the Heathrow Snow Plan, including process drafting and vehicle readiness. Additionally, the post holder assists with daily operational needs such as resourcing and project support.
This role requires you to obtain and maintain a firearms/shotgun certificate. The application process will check for evidence of disqualifying criminal convictions, and also will require you to disclose information (via your GP) about your medical history to check for relevant medical conditions, which you will be responsible for obtaining. Guidance on the medical requirements for a firearms/shotgun certificate can be found on the Met Police’s website at Firearms application guidance notes | Metropolitan Police.
Your role will involve
- Develop and conduct competency assessments across Airfield Operations, Transport activities, vehicle use and Winter Operations, aligned with the Airside Operations Competency Matrix.
- Provide coaching and feedback to colleagues following assessments, ensuring high standards are maintained and documented.
- Support the development and implementation of the Heathrow Snow Plan Airside, including drafting procedures and ensuring operational readiness.
- Assist with daily operational needs such as resourcing and project support.
- Perform ad‑hoc workplace observations as part of the Quality Management System assurance and identify areas for improvement.
- Collaborate with the central learning team on training interventions and deputise for the Airfield Operations Support Manager when required.
These Skills Are Essential
- Strong operational experience in Airside Operations and a solid understanding of Heathrow’s regulatory framework and documentation.
- Excellent interpersonal, coaching and stakeholder management skills, with the ability to build productive relationships and deliver constructive feedback.
- Proven experience in promoting a positive and ‘just’ safety culture across operational teams.
- Strong written and verbal communication skills, with the ability to produce high‑quality formal documentation.
- Must hold a valid UK driving licence and pass an occupational health medical to obtain an Airside Driving Permit to ‘R’ level.
Desirable Skills & Qualifications
- Possess a valid LGV1 or LGV2 DVLA licence.
- Experience working with Quality Management Systems and conducting audits.
- Proficient in Microsoft SharePoint and Power BI.
- Strong attention to compliance and operational standards.
- Valid IOSH qualification.
About Us
Heathrow is an amazing backdrop to a career filled with unique opportunities. We are committed to delivering safe, efficient operations while continuing to innovate and leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions.
Our rewards
We offer competitive salaries and excellent benefits, performance‑based annual bonuses, generous leave allowances, market‑leading pensions, private health insurance and a wide range of wellbeing tools and learning opportunities.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing flexibility while ensuring we deliver the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Equal Opportunities
As an equal opportunities employer we encourage applications from all. Heathrow is an accessible place to work and we champion inclusivity and celebrate individuality.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Information Technology
Industries
Airlines and Aviation
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Airfield Operations Support Specialist employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfield Operations Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow through LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the Airside Operations Competency Matrix. Brush up on your knowledge about safety measures and operational standards to impress the hiring team.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've provided feedback and supported colleagues in previous roles. This is key for the Airfield Operations Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting role at Heathrow.
We think you need these skills to ace Airfield Operations Support Specialist
Some tips for your application 🫡
Show Your Passion for Aviation: When writing your application, let your enthusiasm for the aviation industry shine through. We want to see how your passion aligns with our mission at Heathrow and how you can contribute to making every journey better.
Highlight Relevant Experience: Make sure to showcase any operational experience you have in Airside Operations or related fields. We’re looking for candidates who understand the regulatory framework and can demonstrate their ability to maintain high standards.
Be Clear and Concise: Your written communication skills are key! Keep your application clear and to the point, ensuring that you provide all necessary details without unnecessary fluff. We appreciate well-structured and high-quality documentation.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Heathrow
✨Know Your Airfield Operations
Make sure you brush up on your knowledge of airfield operations and the specific regulatory framework at Heathrow. Familiarise yourself with the Airside Operations Competency Matrix and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Your Coaching Skills
Since the role involves providing coaching and feedback, prepare examples of how you've successfully coached colleagues in the past. Think about specific situations where your feedback led to improved performance or safety standards.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled operational challenges in previous roles. Highlight your ability to think on your feet and provide solutions, especially in high-pressure situations like winter operations or emergency scenarios.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like quality management systems or procedural drafting. Remember, clarity can make a big difference!