At a Glance
- Tasks: Ensure smooth aircraft operations and manage real-time decisions to minimise delays.
- Company: Join a leading airport team at Heathrow, known for its dynamic environment.
- Benefits: Shift-based role with competitive pay and opportunities for career growth.
- Other info: Work closely with airlines and meteorologists to enhance operational efficiency.
- Why this job: Be at the heart of aviation operations and make a real impact every day.
- Qualifications: Strong communication skills and ability to manage pressure in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
As an Aircraft Operations Duty Manager (AODM), you’ll play a vital role in ensuring the smooth flow of aircraft and the effective delivery of the stand plan. You’ll monitor capacity and take action when needed, including during the night quota period, to keep operations running efficiently. This includes managing diversions and implementing capacity interventions to protect the integrity of the operation. While minimising disruption wherever possible, you’ll maintain clear and timely communication with internal and external stakeholders about any potential impacts.
Please note that this is a shift-based role (12 hour shifts, 2 days, 2 nights, 4 off).
- Acting as the key escalation point for Operations Controllers, making real-time decisions to keep aircraft moving and minimise delays.
- Representing Heathrow in coordination with NATS, balancing demand with capacity and adapting plans to changing conditions.
- Working closely with the Senior Operational Meteorologist to anticipate weather impacts and support proactive decision-making.
- Leading daily operational calls, managing diversions, and overseeing capacity interventions, including decisions during the Night Quota Period.
- Building strong relationships with airlines, ground handlers, and service providers to resolve issues and maintain high operational standards.
- Ensuring personal and team compliance to meet legal and statutory obligations.
- Possession of a valid UK driving licence.
- Strong ability to manage disruption and maintain control under pressure.
- Excellent stakeholder engagement skills, with clear communication and the ability to build collaborative relationships.
- Proven management and conclusion-making capability in a fast-paced, dynamic environment, acting as an escalation point for operational issues.
- Flexibility and willingness to work shifts.
Ideally, you will also have:
- Comprehensive understanding of air traffic management principles and how they apply to Heathrow.
- Awareness of weather risk management and the ability to work closely with meteorology experts to mitigate operational impacts.
- Familiarity with Heathrow operational systems such as AOP, iAirport, IDAHO, TMS, and DCB.
Aircraft Operations Duty Manager employer: Heathrow
Heathrow Airport is an exceptional employer, offering a unique opportunity to be part of a world-renowned organisation committed to sustainability and innovation. With a strong focus on employee growth, competitive salaries, and a supportive work culture, we empower our team members to thrive both personally and professionally. Our hybrid working model and commitment to inclusivity ensure that every employee can contribute to our ambitious net zero goals while enjoying a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Aircraft Operations Duty Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Heathrow.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Heathrow. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Aircraft Operations Duty Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Heathrow, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Heathrow and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Heathrow. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Heathrow
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Heathrow.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Heathrow.
