At a Glance
- Tasks: Ensure smooth aircraft operations and manage real-time decisions to minimise delays.
- Company: Join a leading airport team at Heathrow, known for its dynamic environment.
- Benefits: Shift-based role with competitive pay and opportunities for career growth.
- Other info: Work closely with airlines and meteorologists to enhance operational efficiency.
- Why this job: Be at the heart of aviation operations and make a real impact every day.
- Qualifications: Strong communication skills and ability to manage pressure in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
As an Aircraft Operations Duty Manager (AODM), you’ll play a vital role in ensuring the smooth flow of aircraft and the effective delivery of the stand plan. You’ll monitor capacity and take action when needed, including during the night quota period, to keep operations running efficiently. This includes managing diversions and implementing capacity interventions to protect the integrity of the operation. While minimising disruption wherever possible, you’ll maintain clear and timely communication with internal and external stakeholders about any potential impacts.
Please note that this is a shift-based role (12 hour shifts, 2 days, 2 nights, 4 off).
- Acting as the key escalation point for Operations Controllers, making real-time decisions to keep aircraft moving and minimise delays.
- Representing Heathrow in coordination with NATS, balancing demand with capacity and adapting plans to changing conditions.
- Working closely with the Senior Operational Meteorologist to anticipate weather impacts and support proactive decision-making.
- Leading daily operational calls, managing diversions, and overseeing capacity interventions, including decisions during the Night Quota Period.
- Building strong relationships with airlines, ground handlers, and service providers to resolve issues and maintain high operational standards.
- Ensuring personal and team compliance to meet legal and statutory obligations.
- Possession of a valid UK driving licence.
- Strong ability to manage disruption and maintain control under pressure.
- Excellent stakeholder engagement skills, with clear communication and the ability to build collaborative relationships.
- Proven management and conclusion-making capability in a fast-paced, dynamic environment, acting as an escalation point for operational issues.
- Flexibility and willingness to work shifts.
Ideally, you will also have:
- Comprehensive understanding of air traffic management principles and how they apply to Heathrow.
- Awareness of weather risk management and the ability to work closely with meteorology experts to mitigate operational impacts.
- Familiarity with Heathrow operational systems such as AOP, iAirport, IDAHO, TMS, and DCB.
Aircraft Operations Duty Manager employer: Heathrow
Heathrow Airport is an exceptional employer, offering a unique opportunity to be part of a world-renowned organisation committed to sustainability and innovation. With a strong focus on employee growth, competitive salaries, and a supportive work culture, we empower our team members to thrive both personally and professionally. Our hybrid working model and commitment to inclusivity ensure that every employee can contribute to our ambitious net zero goals while enjoying a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Aircraft Operations Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Heathrow or similar airports. Attend industry events or join online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of air traffic management principles and operational systems. We recommend practising common interview questions related to managing disruptions and stakeholder engagement to showcase your skills.
✨Tip Number 3
Showcase your decision-making abilities! During interviews, share specific examples of how you've handled pressure and made real-time decisions in past roles. This will demonstrate your capability to manage operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Aircraft Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aircraft Operations Duty Manager role. Highlight your experience in managing operations, especially in high-pressure environments, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage disruptions and communicate effectively with stakeholders.
Showcase Your Decision-Making Skills:In your application, emphasise your proven management and decision-making capabilities. Share examples of how you've successfully navigated challenges in fast-paced environments, as this is crucial for the AODM position.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily track your progress. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Heathrow
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Aircraft Operations Duty Manager. Understand how to monitor capacity, manage diversions, and implement interventions. Being able to discuss specific scenarios where you've successfully handled similar situations will show your expertise.
✨Communicate Clearly
Since this role involves a lot of stakeholder engagement, practice articulating your thoughts clearly and concisely. Prepare examples of how you've maintained communication during disruptions or emergencies, as this will demonstrate your ability to keep everyone informed and calm under pressure.
✨Showcase Your Decision-Making Skills
Be ready to discuss times when you had to make quick decisions in a fast-paced environment. Highlight your thought process and how you balanced demand with capacity. This will illustrate your capability to act as an escalation point effectively.
✨Understand Weather Impacts
Brush up on how weather can affect operations, especially at Heathrow. If you can talk about your experience working with meteorology experts or how you've anticipated weather impacts in the past, it will set you apart as a candidate who understands the complexities of the role.
