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For Companies At a Glance
- Tasks: Coordinate and manage the import process, ensuring smooth operations and customer satisfaction.
- Company: Join a dynamic team in a fast-paced logistics environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Be a key player in global trade and enhance your organisational skills.
- Qualifications: Experience in logistics or supply chain is a plus; strong communication skills are essential.
- Other info: Collaborative atmosphere with opportunities for continuous improvement and personal development.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an organised and detail-driven Operations Coordinator within Ocean imports to support the smooth running of import and export operations. Working closely with the Operations Manager, customers, suppliers, agents, and transport providers, you will play a key role in ensuring shipments are managed efficiently and delivered in line with customer requirements.
Key Responsibilities
- Manage all aspects of the import process from start to finish.
- Liaise with customers, suppliers, forwarders, and overseas agents to obtain and share up-to-date shipment information.
- Communicate all relevant information internally and externally to ensure correct procedures are followed and customer needs are met.
- Keep customers fully informed on the progress of their shipments.
- Provide transport companies with accurate and timely information to ensure delivery requirements are met.
- Ensure all documentation is correct, complete, and held on file in line with operational instructions.
- Maintain shipment files, ensuring all jobs are correctly costed and billed in accordance with company procedures.
- Provide cover for export operations when required.
- Undertake any additional duties necessary to support the smooth and efficient operation of the department.
Continuous Improvement
- Work collaboratively with the Operations team to improve processes and overall business performance.
- Support and adapt to changes within the role to help drive the department and business forward.
- Work towards personal objectives set during appraisals and on a monthly or quarterly basis.
Key Performance Indicators
- Achievement of agreed individual objectives.
- Full understanding of and adherence to all Woodland policies and procedures relevant to the role.
About You
- Previous experience in operations, logistics, freight forwarding, or supply chain coordination is desirable.
- Strong organisational and communication skills.
- Ability to manage multiple shipments and priorities in a fast-paced environment.
- Confident liaising with customers, suppliers, agents, and transport providers.
- Detail-focused, proactive, and able to work well as part of a team.
Customer service coordinator imports in Staines employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service coordinator imports in Staines
✨Tip Number 1
Network like a pro! Reach out to people in the industry through LinkedIn or local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their import processes and be ready to discuss how your skills can help streamline their operations. Show them you mean business!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with customers and suppliers, being clear and confident in your communication is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer service coordinator imports in Staines
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage multiple shipments and priorities, so share examples of how you've kept things running smoothly in a fast-paced environment.
Communicate Clearly: Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language to demonstrate your ability to liaise with customers, suppliers, and agents effectively.
Detail is Everything: We love detail-oriented candidates! Pay close attention to your application format and content. Double-check for any errors and make sure all your information is accurate and complete, just like you would with shipment documentation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Stuff
Make sure you understand the ins and outs of the import process. Brush up on logistics, freight forwarding, and supply chain coordination. Being able to discuss specific examples from your past experience will show that you're not just familiar with the terms but can apply them in real situations.
✨Communication is Key
Since the role involves liaising with various stakeholders, practice clear and concise communication. Prepare to discuss how you've effectively communicated shipment information in previous roles. Think about examples where you kept customers informed or resolved issues through effective dialogue.
✨Stay Organised
Demonstrate your organisational skills by bringing a well-prepared portfolio to the interview. Include examples of how you've managed multiple shipments or projects simultaneously. This will help illustrate your ability to handle the fast-paced environment mentioned in the job description.
✨Show Your Team Spirit
This role requires collaboration with the operations team, so be ready to share experiences where you worked as part of a team to improve processes. Highlight any initiatives you took to support your colleagues or drive business performance forward, as this will resonate well with the interviewers.
