At a Glance
- Tasks: Manage import/export shipments and deliver top-notch customer service.
- Company: Join a professional team in the freight forwarding industry.
- Benefits: Competitive salary, stable Monday–Friday schedule, and a supportive work environment.
- Other info: Opportunity for career growth in a thriving industry.
- Why this job: Be part of a dynamic team and enhance your logistics skills.
- Qualifications: 2 years of freight forwarding experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Road & Air Freight Operator to manage import and export shipments while delivering a premium white glove customer service experience.
Key Responsibilities:
- Handle end-to-end road and air freight shipments (import & export)
- Arrange collections, deliveries, and customs clearance
- Liaise with airlines, hauliers, overseas agents, and customers
- Prepare shipping documentation (AWBs, CMRs, invoices, etc.)
- Provide proactive updates and resolve shipment queries
- Ensure compliance with customs and company procedures
Requirements:
- Minimum 2 years’ freight forwarding experience (road and/or air)
- Strong knowledge of UK import/export procedures
- Excellent customer service and communication skills
- Highly organised with strong attention to detail
This is an excellent opportunity to join a professional team offering a competitive salary and stable Monday–Friday working hours.
Road & Air Freight Operation and customer services in Slough employer: Heathrow Personnel
Join a dynamic team that prioritises excellence in customer service and operational efficiency in the Road & Air Freight sector. With a focus on employee development and a supportive work culture, we offer competitive salaries and a stable Monday to Friday schedule, making it an ideal environment for those looking to grow their careers while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Road & Air Freight Operation and customer services in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, so don't be shy about asking for referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK import/export procedures. Be ready to discuss your past experiences with road and air freight operations, and how you've delivered top-notch customer service in those roles.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed complex shipments or resolved issues efficiently. This will demonstrate your attention to detail and ability to handle pressure.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight your skills and experience directly related to the role.
We think you need these skills to ace Road & Air Freight Operation and customer services in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in road and air freight operations. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of UK import/export procedures!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how your previous roles have prepared you for this position. We love a good story!
Show Off Your Attention to Detail:In the freight industry, details matter! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of both road and air freight operations. Understand the key processes involved in import and export shipments, including customs clearance and documentation like AWBs and CMRs. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Customer Service Skills
Since delivering a premium customer service experience is crucial, prepare examples from your past roles where you went above and beyond for clients. Think about specific situations where you resolved shipment queries or provided proactive updates, as this will highlight your commitment to excellent service.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple shipments and ensure compliance with procedures. Bring up any tools or methods you use to stay organised, as this will reassure them that you can handle the demands of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about their operations and team dynamics. Ask about their approach to handling challenges in freight forwarding or how they maintain their customer service standards. This shows your interest in the company and helps you assess if it's the right fit for you.
