At a Glance
- Tasks: Coordinate global sea freight shipments and ensure smooth operations from booking to delivery.
- Company: Join a busy and growing freight forwarding operation with a dynamic team.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Work Monday to Friday, 9.00-17.30, in a collaborative atmosphere.
- Why this job: Make an impact in international logistics while enhancing your customer service skills.
- Qualifications: Experience in sea freight imports and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an experienced Sea Imports Cross-Trade Coordinator to join a busy and growing freight forwarding operation. This role is ideal for someone with strong ocean freight knowledge, excellent customer service skills, and experience managing international cross-trade shipments from start to finish.
You will be responsible for the day-to-day coordination of global sea freight cross-trade movements, ensuring customers receive accurate updates while maintaining operational efficiency, supplier control, and profitability.
Key Responsibilities- Shipment Management
- Manage international sea freight cross-trade shipments from booking through to final delivery.
- Create and maintain accurate shipment files within the company operating system.
- Monitor shipment progress and ensure all milestones are updated promptly.
- Proactively identify and resolve shipment delays or operational issues.
- Ensure all documentation and operational records are maintained accurately.
- Customer Service
- Provide regular, professional updates to UK-based customers throughout the shipment lifecycle.
- Respond efficiently to customer enquiries and operational requests.
- Maintain a high standard of customer service at all times.
- Communicate delays, changes, or exceptions clearly and proactively.
- Overseas Agent Coordination
- Liaise with origin and destination agents worldwide to obtain shipment updates and documentation.
- Build and maintain strong working relationships with overseas partners and suppliers.
- Chase agents to ensure operational milestones are achieved within agreed timelines.
- Escalate issues where necessary to minimise disruption and maintain service levels.
- Cost Control & Supplier Invoicing
- Apply agreed freight rates, tariffs, and cost structures accurately.
- Verify supplier invoices against quotations, agreed rates, and operational records.
- Identify discrepancies, unexpected charges, or potential overbilling.
- Raise and resolve invoice queries with suppliers and overseas agents.
- Support margin control and profitability across shipments.
- Previous experience within sea freight imports and cross-trade operations.
- Strong understanding of international freight forwarding processes.
- Excellent organisational skills and attention to detail.
- Experience handling freight costs, supplier invoices, and rate verification.
- Ability to manage multiple shipments and priorities simultaneously.
- Strong communication skills, both written and verbal.
- Good working knowledge of Microsoft Outlook and Excel.
- Ability to work independently and within a team environment.
- Proactive and customer-focused approach.
Monday to Friday 9.00-17.30pm
Sea Imports Cross-Trade Coordinator in Reading employer: Heathrow Personnel
Join a dynamic and expanding freight forwarding operation that values expertise and customer service excellence. As a Sea Imports Cross-Trade Coordinator, you will thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills in international logistics. Located in a vibrant area, our company fosters strong relationships with global partners, ensuring a rewarding and impactful career for those passionate about the shipping industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Imports Cross-Trade Coordinator in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ocean freight knowledge. Be ready to discuss specific scenarios where you've managed shipments or resolved issues. Show them you know your stuff and can handle the pressure!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sea Imports Cross-Trade Coordinator in Reading
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in sea freight imports and cross-trade operations. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read, so use bullet points or short paragraphs to make your skills and experiences stand out.
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific skills like customer service and shipment management that we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Heathrow Personnel
✨Know Your Sea Freight Inside Out
Make sure you brush up on your ocean freight knowledge before the interview. Be ready to discuss specific processes and challenges in sea imports and cross-trade operations. This will show that you’re not just familiar with the basics, but that you truly understand the intricacies of the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you’ve had to manage customer expectations or resolve issues proactively. This will demonstrate your ability to maintain high standards of service, which is crucial for this position.
✨Be Organised and Detail-Oriented
Since the role involves managing multiple shipments and maintaining accurate records, be prepared to discuss how you stay organised. Bring examples of tools or methods you use to keep track of details and deadlines. This will highlight your strong organisational skills and attention to detail.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like shipment management and cost control. Good communication is key in this role, so showing that you can convey information effectively will make a great impression.
