At a Glance
- Tasks: Lead a dynamic team to ensure top-notch courier operations and customer service.
- Company: Join a forward-thinking logistics company with a focus on innovation.
- Benefits: Enjoy 25 days holiday, competitive salary, and a supportive work environment.
- Other info: Monday to Friday role with opportunities for career growth.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
As Team Leader, you will take ownership of supporting the day-to-day running of the E Solutions function while ensuring customers receive best-in-class carrier solutions and service support.
Key responsibilities include:
- Supporting and deputising for the E Solutions Product Manager when required
- Managing and coordinating team workloads to ensure smooth daily operations
- Working closely with Sales teams to support new business opportunities and customer growth
- Building strong relationships with parcel carrier suppliers to maximise service performance
- Supporting the development and testing of new system functions and multi-carrier platform enhancements
- Managing invoicing processes and carrier invoice reconciliations
- Handling operational escalations including claims, parcel issues, and customer queries
- Supporting onboarding projects for new customers, including Beta testing and implementation
- Producing SOPs, process documentation, and training materials
- Assisting with inbound and outbound consignments and courier quotations
What We're Looking For:
- Previous experience in a Team Leader or supervisory role
- Strong leadership skills with the ability to motivate and delegate effectively
- Experience within logistics, parcels, courier, or carrier management is highly desirable
- Commercial awareness with a customer-first approach
- Excellent communication and relationship-building skills
- Strong organisational skills and the ability to multitask under pressure
- Proficient in Microsoft Office including Excel, Outlook, Word, and PowerPoint
- A proactive and solutions-focused mindset
What's On Offer:
- Monday to Friday working pattern 37.5 hours per week between 8am-6pm
- 25 days holiday
Courier Operations Team Leader in London employer: Heathrow Personnel
Join a dynamic and supportive work environment as a Courier Operations Team Leader, where your leadership will drive excellence in service delivery and operational efficiency. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a competitive benefits package that includes 25 days of holiday and a Monday to Friday working pattern. Our collaborative culture encourages innovation and relationship-building, making it an ideal place for those seeking meaningful and rewarding employment in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Courier Operations Team Leader in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Heathrow Personnel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Heathrow Personnel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Heathrow Personnel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Courier Operations Team Leader in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Heathrow Personnel:This is your chance to really connect with the team at Heathrow Personnel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Heathrow Personnel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Heathrow Personnel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Heathrow Personnel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Heathrow Personnel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
