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- Tasks: Provide first-line support for CargoWise users and manage support tickets.
- Company: Join a dynamic logistics team near Heathrow with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for career development.
- Other info: Proactive environment with a strong emphasis on teamwork and service excellence.
- Why this job: Transition into IT support while working with cutting-edge logistics technology.
- Qualifications: Experience with CargoWise and a background in IT support or logistics.
The predicted salary is between 33000 - 35000 £ per year.
We are recruiting for a CargoWise Support Operator to join our clients team based near Heathrow. This is an excellent opportunity for someone with a background in the freight or logistics industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role.
Working Hours: Monday to Friday, Full time - Office based
Salary: £33,000 - £35,000
Key Responsibilities:
- Deliver first line support for CargoWise users, resolving system errors, access issues, and general queries
- Manage and track support tickets through to resolution within agreed service levels
- Escalate complex issues to second-line or external support when required
- Assist with CargoWise projects, including system upgrades, integrations, and implementations
- Support testing processes, including UAT and post-implementation reviews
- Maintain system documentation and user guides
- Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams
- Offer basic network and infrastructure support, troubleshooting connectivity issues
- Liaise with external IT suppliers, including coordination and procurement tasks
- Monitor system performance and identify opportunities for improvement or automation
- Provide user training and guidance to enhance system usage
Personal Attributes:
- Strong attention to detail with a logical approach to problem-solving
- Clear communication skills, able to explain technical issues to non-technical users
- Organised and able to manage multiple priorities effectively
- Proactive, adaptable, and resilient in a busy environment
- Analytical mindset with strong problem-solving ability
- Team-focused with a commitment to high service standards
- Willing to learn and adapt to new technologies
- Professional and trustworthy when handling sensitive information
Qualifications and Experience:
- Proven CargoWise experience is essential
- Minimum three years in a similar IT support or systems role, ideally within logistics
- Experience supporting or delivering system-related projects
- Good working knowledge of Microsoft Office, particularly Excel
- Basic understanding of IT infrastructure and networks is beneficial
- Experience using helpdesk ticketing systems is advantageous
If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.
CargoWise Support Operator in London employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CargoWise Support Operator in London
✨Tip Number 1
Network like a pro! Reach out to folks in the logistics and IT support world, especially those who know CargoWise. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on with CargoWise! If you can, play around with the software or take a quick online course. Showing that you’re proactive about learning will impress potential employers and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common support scenarios. Think about how you’d handle user queries or system errors. We want you to be ready to showcase your problem-solving skills and clear communication style!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team.
We think you need these skills to ace CargoWise Support Operator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with CargoWise and any relevant IT support roles. We want to see how your background in freight or logistics aligns with the responsibilities of the CargoWise Support Operator position.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a logical approach to problem-solving, especially when it comes to supporting users with system errors or access issues.
Keep It Clear and Concise: When writing your application, use clear language and avoid jargon. Remember, we need to understand your skills and experiences easily, so keep it straightforward and to the point!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll be one step closer to joining our dynamic team at StudySmarter!
How to prepare for a job interview at Heathrow Personnel
✨Know Your CargoWise Inside Out
Make sure you brush up on your CargoWise knowledge before the interview. Be ready to discuss specific features and functionalities you've used, as well as any challenges you've faced and how you resolved them. This will show your hands-on experience and confidence in the system.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you resolved user queries or managed support tickets effectively. Highlight your logical approach and attention to detail, as these are key attributes for the role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd help a non-technical user with a problem. Clear communication is crucial, so make sure you can convey your thoughts without jargon.
✨Be Ready to Discuss Teamwork and Adaptability
Think of examples that showcase your ability to work in a team and adapt to changing situations. The logistics environment can be fast-paced, so demonstrating your resilience and commitment to high service standards will set you apart from other candidates.