At a Glance
- Tasks: Manage import shipments and ensure smooth cargo movement with excellent customer service.
- Company: Dynamic freight forwarding company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great chance to build relationships and develop your career in logistics.
- Why this job: Join a fast-paced environment and make a real impact in global logistics.
- Qualifications: 1-2 years in import operations with strong communication and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
The Import Operations Clerk will be responsible for managing the day-to-day coordination and administration of import shipments, primarily airfreight, but with exposure to sea and road freight as well. The role requires excellent attention to detail, communication, and organisational skills, ensuring that shipments are cleared and delivered efficiently while maintaining high customer service standards and compliance with customs regulations.
Key Responsibilities
- Manage the full process of import shipments from arrival to final delivery.
- Handle airfreight import documentation, including AWBs, invoices, packing lists, and certificates of origin.
- Coordinate with airlines, shipping lines, overseas agents, hauliers, and customers to ensure smooth cargo movement.
- Arrange customs clearance, working closely with internal or external customs brokers.
- Prepare and submit import entries using CHIEF/CDS systems (if applicable).
- Track and monitor shipments, updating customers proactively on progress and resolving any issues or delays.
- Liaise with customers on shipment status, requirements, and any additional services needed.
- Raise files in the company’s freight management system, ensuring all costs and revenues are accurately recorded.
- Invoice files promptly and accurately in line with company policy.
- Support the team with sea and road import shipments when required.
- Ensure compliance with all HMRC and international trade regulations.
- Maintain and build good relationships with customers and suppliers.
Skills and Experience Required
Essential:
- Minimum 1–2 years’ experience in import operations, ideally within a freight forwarding environment.
- Strong knowledge of airfreight import procedures and documentation.
- Understanding of customs clearance processes and familiarity with CDS/CHIEF.
- Excellent communication and customer service skills.
- Ability to prioritise workload and meet deadlines in a busy operational environment.
- Strong attention to detail and problem-solving skills.
Desirable:
- Experience handling sea and/or road freight imports.
- Knowledge of Incoterms, customs tariff codes, and import compliance.
- Familiarity with Cargowise, Sequoia, or similar freight software.
Import Operations clerk in Slough employer: Heathrow Personnel
Join a dynamic team where your expertise in freight forwarding and customs operations will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to enhance your skills. Located in a vibrant area, we provide a supportive environment that encourages innovation and excellence, making it an ideal place for professionals seeking meaningful and rewarding careers.
We think you need these skills to ace Import Operations clerk in Slough
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 1-2 years of experience in import operations. We want to see how you've handled airfreight and any other relevant freight forwarding experience. Use specific examples to demonstrate your skills!
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage documentation and compliance effectively.
Communicate Clearly:Your communication skills are crucial, so make sure your application is clear and concise. We love seeing candidates who can articulate their thoughts well, especially when it comes to customer service and problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
