At a Glance
- Tasks: Lead warehouse operations and customer service, ensuring efficiency and compliance.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, health benefits, and flexible working options after probation.
- Other info: Opportunity for career advancement and continuous improvement in a supportive workplace.
- Why this job: Make a real impact by driving performance improvements and revenue growth in a fast-paced environment.
- Qualifications: Experience in operations management and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 € per year.
We are seeking an experienced Operations Manager to oversee multiuser warehouse operations, additional services, and customer service functions. The role is responsible for ensuring safe, efficient and compliant operations while driving service performance, process improvements and revenue growth opportunities. The successful candidate will act as a key operational leader, managing day-to-day business activities, monitoring performance against KPIs, supporting strategic initiatives and ensuring high standards of customer service across all operational areas.
Hours are Monday - Friday 8am - 4pm (after probation 1 day working from home).
Warehouse Operations- Manage day-to-day operations of the Multiuser Warehouse (MUW) ensuring safe, efficient and compliant performance.
- Act as subject matter expert for OMNI and SOM warehouse systems, troubleshooting operational issues where possible.
- Maintain data integrity and adherence to warehouse workflows and procedures.
- Develop and maintain SOPs, training materials and process documentation.
- Deliver training and coach operational teams to improve capability and performance.
- Monitor operational KPIs and address any performance issues proactively.
- Lead investigations into operational issues and stock discrepancies and ensure root cause resolution.
- Ensure compliance with health & safety regulations, company policies and audit requirements.
- Oversee daily operations of the Additional Services department, including parcel deliveries and service coordination.
- Manage financial reporting and monthly invoicing processes for additional services.
- Monitor service performance against KPIs and contractual requirements.
- Identify opportunities to introduce new services and revenue streams.
- Produce monthly dashboards analysing revenue performance, trends and opportunities.
- Work with internal stakeholders to implement new operational service offerings.
- Manage the Customer Service department, ensuring efficient handling of calls, emails and booking requests.
- Oversee rota planning, holiday approvals and sickness cover.
- Monitor attendance and team performance, providing coaching where required.
- Ensure accurate record keeping within internal systems (including AMIS).
- Maintain high standards of customer communication and professional service delivery.
- Support development and delivery of short-term operational strategies aligned with business objectives.
- Analyse operational and financial data to identify improvement opportunities.
- Coordinate cross-departmental initiatives and monitor performance against targets.
- Provide regular reporting and performance updates to senior leadership.
- Support process development and drive adherence to operational procedures.
- Lead root cause investigations and implement corrective actions to prevent operational failures.
- Support internal and external audits and ensure strong compliance outcomes.
- Promote continuous improvement and operational resilience across teams.
- Previous experience in an Operations Manager, Warehouse Manager, or Logistics Manager role.
- Strong background in warehouse operations, logistics or supply chain environments.
- Experience managing customer service or operational support teams.
- Demonstrated experience monitoring KPIs, operational performance and service delivery.
- Experience leading process improvement initiatives and operational investigations.
- Strong understanding of health & safety, compliance and operational governance.
- Experience working with warehouse management systems (WMS) or similar operational platforms.
- Proven leadership experience including staff coaching, training and performance management.
- Experience managing multi-site or multi-service operations.
- Experience with financial reporting, revenue analysis or service billing processes.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience supporting operational strategy and business improvement initiatives.
Warehouse and customer service operations manager supply chain in Hounslow employer: Heathrow Personnel
Join a dynamic and supportive team as a Warehouse and Customer Service Operations Manager, where your expertise will drive operational excellence in our multiuser warehouse environment. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside a commitment to maintaining high standards of safety and compliance. With a Monday to Friday schedule and the flexibility of remote work after probation, this role offers a perfect balance of professional fulfilment and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse and customer service operations manager supply chain in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their warehouse systems and customer service strategies. This will help you showcase your expertise and demonstrate how you can drive performance and improvements.
✨Tip Number 3
Practice your answers to common interview questions related to operations management. Think about your past experiences with KPIs, process improvements, and team leadership. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that Operations Manager role!
We think you need these skills to ace Warehouse and customer service operations manager supply chain in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Operations Manager. Highlight your experience in warehouse operations, customer service, and any relevant KPIs you've managed. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in operational management and how you can drive service performance at StudySmarter.
Showcase Your Leadership Skills:We’re looking for someone who can lead and inspire teams. In your application, mention your experience in coaching and training staff, as well as any successful initiatives you've led that improved performance or compliance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of warehouse operations and supply chain management. Familiarise yourself with the specific systems mentioned in the job description, like OMNI and SOM. Being able to discuss these confidently will show that you're not just a candidate, but a potential expert.
✨Prepare for KPI Discussions
Since monitoring KPIs is a big part of the role, come prepared with examples of how you've successfully tracked and improved performance in previous positions. Think about specific metrics you've worked with and be ready to discuss how you addressed any challenges.
✨Showcase Your Leadership Skills
This role requires strong leadership, so be ready to share your experiences in coaching and managing teams. Prepare anecdotes that highlight your ability to motivate staff, handle conflicts, and drive performance improvements. This will demonstrate your capability as an operational leader.
✨Emphasise Continuous Improvement Mindset
The company values process improvement, so think of examples where you've led initiatives that resulted in better efficiency or service delivery. Be specific about the actions you took and the outcomes achieved. This will show that you align with their focus on quality and continuous improvement.
