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- Tasks: Provide first-line support for CargoWise users and manage system-related projects.
- Company: Join a dynamic logistics team near Heathrow with a focus on innovation.
- Benefits: Competitive salary, Monday to Friday work schedule, and opportunities for career development.
- Why this job: Make a real impact in a fast-paced environment while enhancing your IT skills.
- Qualifications: Proven CargoWise experience and strong IT support background required.
- Other info: Ideal for those looking to grow in a collaborative and supportive setting.
The predicted salary is between 33000 - 35000 £ per year.
We are recruiting for a CargoWise Support Operator to join our clients team based near Heathrow. This is an excellent opportunity for an experienced IT support professional with strong CargoWise knowledge to contribute to both day-to-day operations and ongoing system development projects within a fast-paced logistics environment.
Working Hours: Monday to Friday
Salary: £33,000 - £35,000
Key Responsibilities:
- Deliver first line support for CargoWise users, resolving system errors, access issues, and general queries.
- Manage and track support tickets through to resolution within agreed service levels.
- Escalate complex issues to second-line or external support when required.
- Assist with CargoWise projects, including system upgrades, integrations, and implementations.
- Support testing processes, including UAT and post-implementation reviews.
- Maintain system documentation and user guides.
- Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams.
- Offer basic network and infrastructure support, troubleshooting connectivity issues.
- Liaise with external IT suppliers, including coordination and procurement tasks.
- Monitor system performance and identify opportunities for improvement or automation.
- Provide user training and guidance to enhance system usage.
Personal Attributes:
- Strong attention to detail with a logical approach to problem-solving.
- Clear communication skills, able to explain technical issues to non-technical users.
- Organised and able to manage multiple priorities effectively.
- Proactive, adaptable, and resilient in a busy environment.
- Analytical mindset with strong problem-solving ability.
- Team-focused with a commitment to high service standards.
- Willing to learn and adapt to new technologies.
- Professional and trustworthy when handling sensitive information.
Qualifications and Experience:
- Proven CargoWise experience is essential.
- Minimum three years in a similar IT support or systems role, ideally within logistics.
- Experience supporting or delivering system-related projects.
- Good working knowledge of Microsoft Office, particularly Excel.
- Basic understanding of IT infrastructure and networks is beneficial.
- Experience using helpdesk or ticketing systems is advantageous.
If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.
CargoWise Support Operator in Hounslow employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CargoWise Support Operator in Hounslow
✨Tip Number 1
Network like a pro! Reach out to folks in the logistics and IT support scene, especially those who know CargoWise. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Get your hands dirty with CargoWise! If you can, play around with the software or take on small projects. Showing off your practical knowledge can really set you apart during interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle common issues users face with CargoWise. Being ready with examples will show you're not just book-smart but also street-smart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace CargoWise Support Operator in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CargoWise experience and IT support skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a proactive approach, so share those moments when you went above and beyond to resolve a problem!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our client near Heathrow!
How to prepare for a job interview at Heathrow Personnel
✨Know Your CargoWise Inside Out
Make sure you brush up on your CargoWise knowledge before the interview. Be prepared to discuss specific features, common issues users face, and how you've resolved them in the past. This will show that you're not just familiar with the system but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled complex IT support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical mindset and logical approach to problem-solving.
✨Communicate Clearly and Confidently
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen actively to any questions or concerns. This will highlight your ability to connect with users effectively.
✨Demonstrate Your Team Spirit
Emphasise your experience working in a team-focused environment. Share examples of how you've collaborated with colleagues or liaised with external suppliers. This will show that you’re committed to high service standards and can thrive in a busy logistics setting.