At a Glance
- Tasks: Lead a dynamic team to ensure top-notch courier operations and customer service.
- Company: Join a forward-thinking logistics company with a supportive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and career development opportunities.
- Other info: Work Monday to Friday, 37.5 hours per week in a vibrant environment.
- Why this job: Make a real impact in a thriving sector while growing your leadership skills.
- Qualifications: Previous team leadership experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
As Team Leader, you will take ownership of supporting the day-to-day running of the E Solutions function while ensuring customers receive best-in-class carrier solutions and service support.
Key responsibilities include:
- Supporting and deputising for the E Solutions Product Manager when required
- Managing and coordinating team workloads to ensure smooth daily operations
- Working closely with Sales teams to support new business opportunities and customer growth
- Building strong relationships with parcel carrier suppliers to maximise service performance
- Supporting the development and testing of new system functions and multi-carrier platform enhancements
- Managing invoicing processes and carrier invoice reconciliations
- Handling operational escalations including claims, parcel issues, and customer queries
- Supporting onboarding projects for new customers, including Beta testing and implementation
- Producing SOPs, process documentation, and training materials
- Assisting with inbound and outbound consignments and courier quotations
What We're Looking For:
- Previous experience in a Team Leader or supervisory role
- Strong leadership skills with the ability to motivate and delegate effectively
- Experience within logistics, parcels, courier, or carrier management is highly desirable
- Commercial awareness with a customer-first approach
- Excellent communication and relationship-building skills
- Strong organisational skills and the ability to multitask under pressure
- Proficient in Microsoft Office including Excel, Outlook, Word, and PowerPoint
- A proactive and solutions-focused mindset
What's On Offer:
- Monday to Friday working pattern 37.5 hours per week between 8am-6pm
- 25 days holiday plus bank holidays
- Private Medical Insurance
- Genuine career development opportunities
- Dynamic and supportive working environment
This is a fantastic opportunity to join a forward-thinking business where you can truly make an impact and grow your career within a thriving sector.
Courier Operations Team Leader in Guildford employer: Heathrow Personnel
Join a dynamic and supportive working environment as a Courier Operations Team Leader, where you will play a pivotal role in ensuring best-in-class service for our customers. With genuine career development opportunities, a Monday to Friday working pattern, and 25 days of holiday plus bank holidays, we prioritise employee well-being and growth. Our forward-thinking business fosters strong relationships and encourages a proactive mindset, making it an excellent employer in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Courier Operations Team Leader in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and courier industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and operational management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've handled operational escalations or improved processes in previous roles. This will highlight your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our dynamic team.
We think you need these skills to ace Courier Operations Team Leader in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant logistics or courier management roles to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed teams or improved operations in previous positions to grab our attention.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Heathrow Personnel
✨Know Your Stuff
Make sure you understand the logistics and courier industry inside out. Brush up on key terms, processes, and the latest trends. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or handled conflicts. Be ready to discuss your approach to delegation and how you ensure smooth operations.
✨Build Relationships
Since relationship-building is crucial for this role, think of ways you've fostered strong connections with clients or suppliers. Be prepared to share specific examples that highlight your communication skills and customer-first mindset.
✨Be Solutions-Focused
Demonstrate your proactive approach by discussing challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and come up with effective solutions, especially in high-pressure situations.
