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- Tasks: Manage global shipments from start to finish across air, sea, road, and courier.
- Company: Fast-paced freight forwarding business focused on time-critical shipments.
- Benefits: Competitive salary, career progression, annual bonus, and overtime pay.
- Why this job: Join a dynamic team and make a real impact in global logistics.
- Qualifications: Experience in imports/exports and excellent customer service skills required.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team.
This is a varied and hands-on role, where you'll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier). You'll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time.
Key Responsibilities- Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end
- Managing bookings, collections, transport, and liaising with overseas agents/customers
- Preparing and processing shipping documentation
- Submitting import & export customs entries
- Building strong relationships with customers, suppliers, and partners to deliver excellent service
- Providing quotations, pricing jobs, and raising invoices accurately
- Handling multiple shipments simultaneously and communicating effectively at all times
- Proven experience in imports and/or exports within freight forwarding
- Customs entry knowledge (import or export) essential
- Excellent customer service skills with a professional telephone manner
- Highly organised, detail-oriented, and able to work to strict deadlines
- Ability to thrive in a fast-paced, time-critical environment
- Competitive salary package
- Career progression opportunities within a growing business
- Exposure to global freight forwarding and time-critical logistics
- Supportive and dynamic team environment
- Annual Bonus
- Working Monday to Friday; once trained will be on an on-call rota 1-6 weekend remotely paid as overtime and also have the Monday off
This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.
Import Export Clerk operations in Feltham employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Clerk operations in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customs entry knowledge and understanding of multimodal transport. Be ready to discuss your experience with managing shipments and how you handle tight deadlines.
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've built strong relationships with clients and suppliers, and how you’ve ensured their needs are met in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Import Export Clerk operations in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Import Export Clerk role. Highlight your experience in freight forwarding and customs entries, as well as any relevant skills that match the job description. We want to see how you can bring value to our operations team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and ability to thrive in a fast-paced environment – we love that!
Showcase Your Attention to Detail: In this role, being detail-oriented is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is accurate, just like we do with our shipments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of import and export processes, especially customs entries. Familiarise yourself with the different transport modes mentioned in the job description, as this will show that you're serious about the role and understand the industry's nuances.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you can demonstrate your professional telephone manner and ability to build strong relationships.
✨Be Organised and Detail-Oriented
This position requires managing multiple shipments simultaneously, so be ready to discuss how you stay organised under pressure. Bring up any tools or methods you use to keep track of details and deadlines, as this will highlight your suitability for a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations and their approach to time-critical shipments. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
