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- Tasks: Lead logistics operations, enhance customer service, and drive business growth.
- Company: Dynamic logistics firm focused on innovation and efficiency.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Why this job: Join a team that values your input and fosters professional growth.
- Qualifications: Experience in logistics, operations management, and customer service leadership.
- Other info: Opportunity to make a real impact in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced person who has sales & business development experience and worked within logistics / freight. The role is responsible for ensuring safe, efficient and compliant operations while driving service performance, process improvements and revenue growth opportunities. The successful candidate will act as a key operational leader, managing day-to-day business activities, monitoring performance against KPIs, supporting strategic initiatives and ensuring high standards of customer service across all operational areas.
Warehouse Operations
- Manage day-to-day operations of the Multiuser Warehouse (MUW) ensuring safe, efficient and compliant performance.
- Act as subject matter expert for OMNI and SOM warehouse systems, troubleshooting operational issues where possible.
- Maintain data integrity and adherence to warehouse workflows and procedures.
- Develop and maintain SOPs, training materials and process documentation.
- Deliver training and coach operational teams to improve capability and performance.
- Monitor operational KPIs and address any performance issues proactively.
- Lead investigations into operational issues and stock discrepancies and ensure root cause resolution.
- Ensure compliance with health & safety regulations, company policies and audit requirements.
Additional Services Operations
- Oversee daily operations of the Additional Services department, including parcel deliveries and service coordination.
- Manage financial reporting and monthly invoicing processes for additional services.
- Monitor service performance against KPIs and contractual requirements.
- Identify opportunities to introduce new services and revenue streams.
- Produce monthly dashboards analysing revenue performance, trends and opportunities.
- Work with internal stakeholders to implement new operational service offerings.
Customer Service Management
- Manage the Customer Service department, ensuring efficient handling of calls, emails and booking requests.
- Oversee rota planning, holiday approvals and sickness cover.
- Monitor attendance and team performance, providing coaching where required.
- Ensure accurate record keeping within internal systems (including AMIS).
- Maintain high standards of customer communication and professional service delivery.
Operational Strategy & Performance
- Support development and delivery of short-term operational strategies aligned with business objectives.
- Analyse operational and financial data to identify improvement opportunities.
- Coordinate cross-departmental initiatives and monitor performance against targets.
- Provide regular reporting and performance updates to senior leadership.
Quality & Continuous Improvement
- Support process development and drive adherence to operational procedures.
- Lead root cause investigations and implement corrective actions to prevent operational failures.
- Support internal and external audits and ensure strong compliance outcomes.
- Promote continuous improvement and operational resilience across teams.
Required Experience & Background
- Previous experience in an Operations Manager, Warehouse Manager, or Logistics Manager role.
- Strong background in warehouse operations, logistics or supply chain environments.
- Experience managing customer service or operational support teams.
- Demonstrated experience monitoring KPIs, operational performance and service delivery.
- Experience leading process improvement initiatives and operational investigations.
- Strong understanding of health & safety, compliance and operational governance.
- Experience working with warehouse management systems (WMS) or similar operational platforms.
- Proven leadership experience including staff coaching, training and performance management.
Preferred Skills
- Experience managing multi-site or multi-service operations.
- Experience with financial reporting, revenue analysis or service billing processes.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience supporting operational strategy and business improvement initiatives.
Customer service and business development - Logistics employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service and business development - Logistics
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and how you can contribute to improving them. Tailor your responses to highlight your experience in managing teams and driving performance – that’s what they want to hear!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled operational issues or improved processes in previous roles. This will demonstrate your ability to lead investigations and implement effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job in logistics!
We think you need these skills to ace Customer service and business development - Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in logistics and business development, focusing on relevant achievements that align with our job description. We want to see how your skills can drive service performance and revenue growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed operations or improved processes in previous positions. We love seeing your personality come through!
Showcase Your KPIs Knowledge: Since monitoring KPIs is key in this role, make sure to mention any relevant metrics you've worked with in the past. Whether it's improving operational performance or customer service delivery, we want to know how you’ve made an impact!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics and freight knowledge. Understand the key operational processes, compliance regulations, and how to drive service performance. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the industry but also ready to tackle the challenges of the role.
✨Showcase Your Leadership Skills
Since this role involves managing teams and operations, be prepared to share your leadership experiences. Think of times when you coached a team or improved performance. Highlight your ability to monitor KPIs and address performance issues proactively, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or customer service scenarios. Prepare by thinking through potential issues you’ve faced in previous roles and how you resolved them. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Emphasise Continuous Improvement
This role is all about driving process improvements and operational resilience. Be ready to discuss any initiatives you've led that resulted in enhanced efficiency or service delivery. Showing a proactive approach to continuous improvement will highlight your alignment with the company’s goals.