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For Companies At a Glance
- Tasks: Join our team to handle customer bookings and resolve queries daily.
- Company: Be part of a dynamic courier service at Heathrow, known for its efficiency.
- Benefits: Enjoy a structured work schedule from Monday to Friday, 9 AM to 5 PM.
- Why this job: Gain valuable experience in customer service while working in a fast-paced environment.
- Qualifications: Previous customer service experience is a plus; training will be provided.
- Other info: Must have a full 5-year checkable work history and a DBS.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
NEW VACANCY – Our client is looking for a bright, experienced customer services & operations clerk to join their Heathrow courier / Express division.Duties include:
Daily Duties will include:
- Taking bookings via telephone and email
- Resolve customer queries and complaints
- Provide Quotes to customers
- Arranging courier / express shipments
- Updating customers
- Liaising with transport & warehouse team
- Entering jobs into system
- Update POD's on all consignments Experience
- Previous customer service experience advantage (Training is provided)
- Strong Microsoft office skills, Excel, Word
- High level of attention to detail
Monday to friday 9.00-17.00pm
You must have a full 5 year checkable work history and a DBS
CUSTOMER SERVICE AGENT COURIER employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT COURIER
✨Tip Number 1
Make sure to familiarize yourself with the courier and express shipping industry. Understanding the basics of how shipments are processed and the common challenges faced can help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter in this role. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Since strong Microsoft Office skills are required, consider taking a quick online course or tutorial to enhance your proficiency in Excel and Word. Being able to demonstrate these skills can give you an edge.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the company and the role. This could include inquiries about team dynamics or how success is measured in the customer service department.
We think you need these skills to ace CUSTOMER SERVICE AGENT COURIER
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Agent Courier position. Understand the daily duties and required skills, such as handling bookings, resolving customer queries, and using Microsoft Office.
Highlight Relevant Experience: In your application, emphasize any previous customer service experience you have. Mention specific examples where you successfully resolved customer issues or managed bookings, as this will demonstrate your suitability for the role.
Showcase Your Skills: Clearly outline your proficiency in Microsoft Office, especially Excel and Word. If you have experience with data entry or managing customer information systems, be sure to include that as well.
Tailor Your Application: Customize your CV and cover letter to reflect the requirements of the job. Use keywords from the job description, such as 'attention to detail' and 'customer queries', to make your application stand out.
How to prepare for a job interview at Heathrow Personnel
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience. Highlight specific examples where you successfully resolved customer queries or complaints, as this will demonstrate your ability to handle similar situations in the new role.
✨Familiarize Yourself with the Company
Research the company and its courier/express division. Understanding their services and values will help you tailor your answers and show that you're genuinely interested in the position.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to provide examples from your past work where your meticulousness made a difference. This could include anything from data entry accuracy to managing complex bookings.
✨Prepare for Technical Questions
Brush up on your Microsoft Office skills, especially Excel and Word. You may be asked about your proficiency with these tools, so consider preparing some examples of how you've used them effectively in previous roles.
