At a Glance
- Tasks: Handle customer queries and bookings in a fast-paced logistics environment.
- Company: Join a growing logistics business with a focus on customer service.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and employee perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Strong communication skills and a proactive team player attitude.
The predicted salary is between 25000 - 29500 € per year.
We’re currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office. This is a fast-paced, customer-focused role where you’ll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Managing customer enquiries via phone, email and online channels
- Coordinating bookings and tracking deliveries
- Proactively resolving issues and keeping customers informed
- Supporting admin, shipments and fulfilment projects
- Working towards daily performance targets
About You:
- Strong communication and customer service skills
- Confident phone manner and attention to detail
- Able to multitask in a fast-paced environment
- Team player with a proactive approach
- Previous logistics/customer service experience desirable
What’s on Offer:
- £25,000–£29,500 salary
- 25 days holiday + bank holidays
- Company pension development programme
- Employee perks scheme + wellbeing support
- Free parking refreshments
Hours: Full-time, rotating shifts between 07:30–19:00 (on a rota basis, with future on-call requirement).
Courier customer services clerk / logistics employer: Heathrow Personnel
Join a dynamic logistics business in Colnbrook, where we prioritise a supportive work culture and employee development. With competitive salaries, generous holiday allowances, and a focus on wellbeing, we empower our Customer Service Agents to thrive in a fast-paced environment while delivering exceptional service. Experience the satisfaction of being part of a team that values your contributions and offers opportunities for growth within the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Courier customer services clerk / logistics
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your phone manner.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate that you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Courier customer services clerk / logistics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant logistics experience. We want to see how you can bring your unique flair to our fast-paced environment!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Keep it friendly and professional, just like us!
Show Off Your Multitasking Skills:In this role, you'll be juggling multiple tasks at once. Give examples in your application of how you've successfully managed various responsibilities in previous jobs. We love a good multitasker!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Heathrow Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer enquiries and coordinating bookings. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries in the past, especially in a fast-paced environment. This will showcase your confidence and ability to connect with customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues or manage multiple tasks simultaneously. Be ready to explain your thought process and how you kept customers informed throughout the situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or the company’s approach to customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
