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- Tasks: Handle customer queries, bookings, and delivery updates in a fast-paced environment.
- Company: Join a growing logistics business with a focus on customer service.
- Benefits: Competitive salary, 25 days holiday, bank holidays, and a company pension.
- Other info: Ideal for those looking to grow in the logistics and customer service field.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 25000 - 29500 £ per year.
We are currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office. This is a fast-paced, customer-focused role where you will handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Managing customer enquiries via phone, email and online channels
- Coordinating bookings and tracking deliveries
- Proactively resolving issues and keeping customers informed
- Supporting admin, shipments and fulfilment projects
- Working towards daily performance targets
About You:
- Strong communication and customer service skills
- Confident phone manner and attention to detail
- Able to multitask in a fast-paced environment
- Team player with a proactive approach
- Previous logistics/customer service experience desirable
What's on Offer:
- £25,000 - £29,500 salary
- 25 days holiday + bank holidays
- Company pension
Courier and logistics customer services clerk employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier and logistics customer services clerk
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your phone manner.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate that you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Courier and logistics customer services clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant logistics experience. We want to see how you can bring your unique flair to our fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Agent role. We love seeing enthusiasm and a proactive attitude!
Show Off Your Communication Skills: Since this role involves handling queries and updates, make sure your application reflects your strong communication skills. We appreciate clarity and confidence in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Heathrow Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Agent in logistics. Familiarise yourself with common queries and issues that customers might have, as well as the booking and delivery processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will showcase your ability to manage customer interactions effectively.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like logistics, multitasking is essential. Think of scenarios where you've juggled multiple tasks at once and be ready to discuss them. You could even simulate a busy day by practising how you'd handle various customer queries while coordinating bookings.
✨Be Proactive and Team-Oriented
The job requires a proactive approach and teamwork. Prepare to share examples of how you've worked collaboratively with others to achieve a common goal. Highlight any experiences where you took the initiative to improve a process or resolve an issue before it escalated.