We're looking for a Customer Service & Logistics Coordinator to join a dynamic team and ensure the smooth handling of customer shipments from booking's to delivery.
Key Responsibilities:
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Review and proactively track PODs (Proof of Deliveries) to ensure timely delivery
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Investigate and resolve misrouted or lost shipments
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Handle all incoming customer calls with confidence and professionalism
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Accurately complete daily and monthly logistics and service reports
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Make bookings using our in-house systems efficiently
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Address customer queries or direct them to appropriate departments promptly
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Liaise with domestic and international agents and managers to ensure shipment updates are communicated to clients
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Build and maintain strong relationships with key account clients
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Assist in the coordination and execution of distribution projects as needed
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Provide accurate quotations to clients and source special service options when required
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Understand and advise on key customs procedures and export requirements
Key Skills:
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Strong communication skills and a customer-first mindset
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Experience in logistics, freight, or a similar operations-focused environment
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Ability to multitask and work efficiently under pressure
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Confident using internal systems and reporting tools
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A team player with initiative and attention to detail
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Knowledge of international shipping processes and customs requirements (preferred)
Monday to Friday 9.00-18.00pm
