Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage cargo bookings and provide top-notch customer service in a dynamic environment.
- Company: Friendly and established client near Heathrow with a supportive team culture.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for career growth.
- Why this job: Join a fast-paced team and make a real impact in the logistics industry.
- Qualifications: Experience in cargo operations and excellent communication skills required.
- Other info: Exciting role with potential for professional development and learning.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting on behalf of a well-established and friendly client based near Heathrow for an experienced Cargo Customer Service Executive to join their team. This is an exciting opportunity for someone with a strong background in cargo operations, reservations, customer service, and logistics to play a key role in a fast-paced and dynamic environment.
Key Responsibilities
- Manage the complete end-to-end booking process for cargo shipments
- Dealing with cargo reservations and bookings
- Liaise effectively with UK freight forwarders, overseas offices, and airline partners
- Maintain accurate and up-to-date records in both internal and airline systems
- Oversee and manage pre-bookings, ensuring capacity is optimised
- Act as the main point of contact for customer queries via phone and email
- Monitor and manage space allocation and booking priorities
- Provide tracking updates and post-flight information to clients
- Support service recovery processes to maintain high levels of customer satisfaction
Skills & Experience Required
- Previous experience in cargo handling within an Airline, GSSA, or Freight Forwarder
Cargo Customer Service and Reservations Executive in City of London employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service and Reservations Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the cargo and logistics industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of cargo operations and customer service. We recommend practising common interview questions and scenarios related to booking processes and customer queries.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with cargo reservations and how you've handled customer service challenges in the past. Real-life examples make a big impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Cargo Customer Service and Reservations Executive in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in cargo operations and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cargo Customer Service Executive role. Share specific examples from your past that demonstrate your expertise in reservations and logistics.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Heathrow Personnel
✨Know Your Cargo Stuff
Make sure you brush up on your knowledge of cargo operations and logistics. Familiarise yourself with the end-to-end booking process, as well as any specific systems the company uses. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain high levels of customer satisfaction, as this is crucial for the role. Remember, they want to see how you can contribute to their friendly environment!
✨Communicate Clearly
Since you'll be liaising with various stakeholders, practice clear and concise communication. During the interview, demonstrate your ability to convey information effectively, whether it's over the phone or via email. This will reassure them that you can handle the main point of contact responsibilities.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to cargo reservations and customer service. Think about how you would manage space allocation or handle a service recovery situation. Preparing for these types of questions will help you stand out as a proactive candidate.
