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- Tasks: Deliver first-line support for CargoWise users and manage support tickets.
- Company: Join a dynamic logistics team near Heathrow with a focus on innovation.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities for system development and improvement.
- Why this job: Make a real impact in a fast-paced environment while enhancing your IT skills.
- Qualifications: Experience in IT support and strong knowledge of CargoWise required.
The predicted salary is between 33000 - 35000 £ per year.
We are recruiting for a CargoWise Support Operator to join our client’s team based near Heathrow. This is an excellent opportunity for an experienced IT support professional with strong CargoWise knowledge to contribute to both day-to-day operations and ongoing system development projects within a fast-paced logistics environment.
Working Hours: Monday to Friday
Salary: £33,000 – £35,000
Key Responsibilities:
- Deliver first-line support for CargoWise users, resolving system errors, access issues, and general queries.
- Manage and track support tickets through to resolution within agreed service levels.
- Escalate complex issues to second-line or external support when required.
- Assist with CargoWise projects, including system upgrades, integrations, and implementations.
- Support testing processes, including UAT and post-implementation reviews.
- Maintain system documentation and user guides.
- Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams.
- Offer basic network and infrastructure support, troubleshooting connectivity issues.
- Liaise with external IT suppliers, including coordination and procurement tasks.
- Monitor system performance and identify opportunities for improvement or automation.
- Provide user training and guidance to enhance system usage.
CargoWise IT Support Operator employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CargoWise IT Support Operator
✨Tip Number 1
Network like a pro! Reach out to folks in the logistics and IT support scene, especially those who know CargoWise. A casual chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your CargoWise expertise during interviews or networking events. Share specific examples of how you've tackled system errors or improved processes in past roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents and connect with the right opportunities in the logistics sector.
✨Tip Number 4
Prepare for the unexpected! Brush up on common troubleshooting scenarios and be ready to discuss how you’d handle them. This shows you're not just knowledgeable but also proactive and ready to jump into action.
We think you need these skills to ace CargoWise IT Support Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CargoWise and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CargoWise Support Operator role. Share your passion for IT support and how you can contribute to our team’s success.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment like logistics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Heathrow Personnel
✨Know Your CargoWise Inside Out
Make sure you brush up on your CargoWise knowledge before the interview. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss specific examples of how you've tackled problems in the past will show your expertise.
✨Showcase Your Support Skills
Prepare to talk about your experience in delivering first-line support. Think of scenarios where you managed support tickets effectively, resolved user queries, or escalated issues appropriately. Highlighting your problem-solving skills will impress the interviewers.
✨Demonstrate Team Collaboration
Since you'll be working closely with both internal teams and external suppliers, be ready to discuss how you've collaborated in previous roles. Share examples of how you’ve coordinated with others to achieve project goals or improve system performance.
✨Be Ready for Technical Questions
Expect some technical questions related to Microsoft Office applications and basic network troubleshooting. Brush up on your knowledge of these areas so you can confidently answer any queries. Showing that you're technically savvy will give you an edge.