At a Glance
- Tasks: Manage airfreight import shipments and provide exceptional customer service.
- Company: Dynamic freight forwarding operation based in Hayes, near Heathrow.
- Benefits: Monday to Friday hours with a supportive team environment.
- Other info: Opportunity for career growth in a fast-paced industry.
- Why this job: Join a growing company and build strong relationships with clients and partners.
- Qualifications: Previous airfreight import experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Import Customer Service Coordinator to join a busy and growing freight forwarding operation based in Hayes, near Heathrow. This role is ideal for someone with previous airfreight import experience who enjoys providing exceptional customer service, managing shipments from start to finish, and building strong relationships with clients and overseas partners. You will be responsible for ensuring import shipments are handled efficiently, compliantly, and delivered to the highest service standards.
Key Responsibilities
- Manage airfreight import shipments from origin through to final delivery.
- Act as the main point of contact for customers, providing shipment updates and resolving queries.
- Liaise with overseas agents, airlines, hauliers, and internal departments to ensure smooth movement of freight.
- Monitor shipment progress and proactively resolve any operational issues.
- Handle customer service enquiries and maintain excellent client relationships.
- Ensure customs and compliance requirements are met accurately and within deadlines.
- Prepare and review shipping documentation.
Airfreight import customer service clerk employer: Heathrow Personnel
Join a dynamic and supportive team at our thriving freight forwarding operation in Hayes, where your expertise in airfreight import will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that prioritises exceptional customer service and offers ample opportunities for professional growth. With a commitment to employee development and a focus on building strong relationships with clients and partners, this is an excellent place to advance your career while enjoying the benefits of working near Heathrow.
