At a Glance
- Tasks: Manage airfreight import shipments and provide exceptional customer service.
- Company: Join a reputable freight forwarding operation near Heathrow.
- Benefits: Competitive salary, Monday to Friday hours, and career progression.
- Other info: Supportive team environment with ongoing development opportunities.
- Why this job: Be the key contact for clients and make a real impact in logistics.
- Qualifications: Experience in airfreight imports and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for an experienced
Import Customer Service Coordinator to join a busy and growing freight forwarding operation based in Hayes, near Heathrow.
Monday to Friday pm
This role is ideal for someone with previous airfreight import experience who enjoys providing exceptional customer service, managing shipments from start to finish, and building strong relationships with clients and overseas partners.
You will be responsible for ensuring import shipments are handled efficiently, compliantly, and delivered to the highest service standards.
Key Responsibilities
- Manage airfreight import shipments from origin through to final delivery.
- Act as the main point of contact for customers, providing shipment updates and resolving queries.
- Liaise with overseas agents, airlines, hauliers, and internal departments to ensure smooth movement of freight.
- Monitor shipment progress and proactively resolve any operational issues.
- Handle customer service enquiries and maintain excellent client relationships.
- Ensure customs and compliance requirements are met accurately and within deadlines.
- Prepare and review shipping documentation.
- Assist with quotations and pricing requests.
- Support invoicing processes by checking job files for accuracy and profitability.
- Maintain accurate records and update internal systems accordingly.
- Key Skills
- Previous experience within airfreight imports is essential.
- Good understanding of customs procedures and import documentation.
- Experience completing or supporting customs entries.
- Knowledge of cross-trade shipments would be advantageous.
- Strong customer service and relationship management skills.
- Excellent communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Ability to prioritise workloads and work effectively under pressure.
- Competent user of Microsoft Office, including Outlook, Word and Excel.
- Experience using freight forwarding systems would be beneficial.
Benefits
- Competitive salary package.
- Monday to Friday working hours.
- Opportunity to join a well-established and reputable freight forwarding business.
- Supportive team environment with ongoing development opportunities.
- Career progression within a growing organisation.
Air import customer service clerk in Hayes employer: Heathrow Personnel Careers
Join a dynamic and supportive team at our thriving freight forwarding operation in Hayes, where your expertise in airfreight imports will be valued and nurtured. We offer a competitive salary, Monday to Friday working hours, and ample opportunities for career progression within a reputable company that prioritises exceptional customer service and employee development. Experience a collaborative work culture that encourages growth and fosters strong relationships with clients and partners alike.
Contact Details:
Heathrow Personnel Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Air import customer service clerk in Hayes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Heathrow Personnel Careers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Heathrow Personnel Careers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Heathrow Personnel Careers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Air import customer service clerk in Hayes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Heathrow Personnel Careers:This is your chance to really connect with the team at Heathrow Personnel Careers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Heathrow Personnel Careers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Heathrow Personnel Careers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Heathrow Personnel Careers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Heathrow Personnel Careers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
