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- Tasks: Lead customer relationships and drive service excellence in freight forwarding.
- Company: Join a global freight forwarder located near Heathrow, making an impact worldwide.
- Benefits: Enjoy opportunities for growth, leadership development, and a dynamic work environment.
- Why this job: Be part of a team that values continuous improvement and customer satisfaction.
- Qualifications: Experience in export management and strong leadership skills are essential.
- Other info: Engage with key accounts and contribute to strategic growth initiatives.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting for an experienced EXPORT MANAGER to join a global freight forwarder based locally to the Heathrow area. Duties would include: Continuously grow customer service excellence and productivity effectiveness through development and process review. Engage and grow all people in area of responsibility through the implementation of Active Leadership. Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer. Lead customer reviews; identify ‘hot spots ensuring KPIs and continuous improvement programmes are run in partnership with customers. Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged. Manage implementation of all new key accounts to ensure successful for customer and company. Lead/participate in presentations to existing and potential customers. Manage Customs Compliance procedures and documentation Maximise Gross Profit through Service Selection Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise Maintain DfT and CAA compliance Manage Key Performance Indicators (Milestones, Station Metric) Contribute to the First Choice continuous impr…
EXPORT MANAGER -FRIGHT FOWARDING employer: Heathrow Personnel Careers
Contact Detail:
Heathrow Personnel Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EXPORT MANAGER -FRIGHT FOWARDING
✨Tip Number 1
Familiarize yourself with the latest trends in freight forwarding and logistics. Understanding the current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who have experience in export management. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your achievements in customer retention and growth, as these are crucial for the role.
✨Tip Number 4
Research the company’s values and recent developments. Tailoring your conversation to align with their goals and demonstrating your commitment to customer service excellence will set you apart from other candidates.
We think you need these skills to ace EXPORT MANAGER -FRIGHT FOWARDING
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EXPORT MANAGER position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in freight forwarding, customer relationship management, and leadership. Use specific examples that demonstrate your ability to grow customer service excellence and manage key accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your experience with customs compliance, KPI management, and any successful projects that relate to the responsibilities listed in the job description.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your success in previous roles. For example, mention how you improved customer retention rates or led successful presentations that resulted in new business opportunities.
How to prepare for a job interview at Heathrow Personnel Careers
✨Showcase Your Customer Service Skills
As an EXPORT MANAGER, customer service excellence is key. Be prepared to discuss specific examples of how you've improved customer satisfaction and productivity in your previous roles.
✨Demonstrate Leadership Experience
Highlight your experience with Active Leadership. Share instances where you've successfully engaged and developed your team, as well as how you’ve led customer reviews and improvement programs.
✨Prepare for Key Account Management Questions
Expect questions about managing and growing key accounts. Be ready to explain your strategies for retaining customers and identifying areas for added value.
✨Understand Compliance and Documentation
Familiarize yourself with Customs Compliance procedures and documentation. Be prepared to discuss how you ensure compliance while maximizing gross profit through effective service selection.
