Heathrow Group is seeking an experienced customer relations professional to join the Airport Journeys team. You will be the first line for executive customer concerns, liaising with the public and internal teams to resolve complaints in line with procedures and regulations.
You’ll help shape customer-focused processes and ensure timely responses to inquiries. Your role requires strong communication, problem-solving and stakeholder management skills, with a calm approach under pressure and a
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Customer Experience & Complaints Lead employer: Heathrow Group
Heathrow Group is an exceptional employer, offering a dynamic work environment at one of the world's busiest airports. With a strong focus on safety and performance, employees benefit from a structured pay progression framework that rewards technical competencies, alongside opportunities for continuous improvement and professional growth. Join a forward-thinking team where your contributions directly enhance operational efficiency and resilience in a vibrant and diverse workplace.
