At a Glance
- Tasks: Ensure safety and well-being of residents while maintaining security at the Immigration Removal Centre.
- Company: Join the Mitie Care & Custody team, dedicated to high standards and professional growth.
- Benefits: Receive ongoing training, support, and opportunities for personal development in a dynamic environment.
- Other info: Flexible shift patterns and a supportive team atmosphere await you!
- Why this job: Make a real difference in people's lives while developing valuable skills in a challenging role.
- Qualifications: Strong communication skills and resilience; experience in related fields is a plus but not required.
The predicted salary is between 22950 - 28050 £ per year.
As a Detention Custody Officer (DCO) within the Mitie Care & Custody team, you will have the opportunity to uphold high standards of security and safety while promoting the well‑being and dignity of residents at our Immigration Removal Centre (IRC).
Being a DCO requires strong interpersonal skills, patience, resilience, and professionalism to navigate the unpredictable nature of each day.
Our residents come from diverse backgrounds, necessitating effective communication skills to collaborate with colleagues and deliver exceptional service.
This dynamic environment offers a variety of daily challenges.
As you gain experience in this demanding role, we will provide continuous support for your growth and development.
Prior experience in handling individuals who may be agitated, confused, or upset would be beneficial in this role.
Key Responsibilities
- Maintain the safety, security and welfare of residents within the Immigration Removal Centre (IRC).
- Build professional and respectful relationships with residents from diverse backgrounds.
- Monitor resident wellbeing and respond appropriately to welfare, behavioural and security-related incidents.
- Conduct regular patrols, security checks and searches in line with operational procedures.
- Support residents with day‑to‑day enquiries while treating everyone with dignity and respect.
- Manage challenging situations calmly and professionally, including dealing with individuals who may be distressed, agitated or upset.
- Complete accurate reports, records and incident documentation.
- Escort residents safely around the centre and to external appointments when required.
- Work collaboratively with colleagues and partner agencies to maintain a safe and secure environment.
- Adhere to all policies, procedures, legislation and professional standards.
- Remain flexible to work a rotating shift pattern, including days, nights, weekends and public holidays.
- Participate in mandatory training, including Use of Force and ongoing professional development programmes.
What We're Looking For
- Excellent communication and interpersonal skills.
- Resilient, professional and able to remain calm under pressure.
- Ability to manage difficult situations with empathy and confidence.
- Strong sense of integrity, responsibility and teamwork.
- Good observation skills and attention to detail.
- Comfortable working in a fast‑paced 24/7 operational environment.
- Previous experience in security, custody, customer service, healthcare, military, prison, care or public‑facing roles is advantageous but not essential.
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Detention Custody Officer in Uxbridge employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Officer in Uxbridge
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We think you need these skills to ace Detention Custody Officer in Uxbridge
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
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How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Heathrow Employment & Skills Academy.
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Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
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Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Heathrow Employment & Skills Academy.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Heathrow Employment & Skills Academy.
