At a Glance
- Tasks: Lead a luxury boutique, inspire your team, and deliver exceptional client experiences.
- Company: Join Longchamp, a prestigious brand known for elegance and craftsmanship.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to innovate and excel.
- Why this job: Be part of a luxury brand that values creativity and quality.
- Qualifications: 5+ years in luxury retail with strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal-driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer-first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
About You
Skills & Qualifications
- 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem-solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client-focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance-driven with innovation.
About The Company
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Store Manager employer: Heathrow Employment & Skills Academy
Longchamp is an exceptional employer that champions a culture of inclusivity, performance, and continuous growth, making it an ideal place for aspiring Store Managers. With a commitment to delivering a luxurious client experience and fostering high-performing teams, employees benefit from comprehensive training, career development opportunities, and a supportive work environment that aligns with the brand's prestigious heritage. Located in vibrant retail hubs, Longchamp offers a unique opportunity to be part of a globally recognised luxury brand while enjoying the perks of working in a dynamic and stylish boutique atmosphere.
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp’s heritage, values, and product lines. This will not only help you in interviews but also show your genuine interest in becoming a part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the Store Manager position, giving you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and client experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Longchamp family and ready to contribute to their luxury service standards.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! We want to see how you connect with Longchamp's values and heritage. Share your experiences that reflect your passion for delivering a refined client experience.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've inspired teams in the past and any specific achievements that demonstrate your ability to drive performance and inclusivity.
Be Data-Driven:We love numbers! When discussing your previous roles, include any KPIs or sales targets you've met or exceeded. This shows us that you have a strong commercial acumen and can contribute to our boutique's success.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Longchamp and what we stand for.
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their heritage and what makes them unique will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you inspired your team to achieve sales targets or improved customer experiences, as this aligns perfectly with the Store Manager role.
✨Demonstrate Client-Centricity
Be ready to discuss how you've put customers first in previous roles. Share stories about how you resolved complex issues or built strong client relationships, showcasing your commitment to delivering a luxurious client experience.
✨Prepare for Operational Questions
Expect questions about managing budgets, stock, and compliance. Brush up on your knowledge of retail operations and be prepared to discuss how you've ensured operational excellence in your previous positions.
