At a Glance
- Tasks: Ensure safety and well-being of residents while maintaining security at the Immigration Removal Centre.
- Company: Join Mitie Care & Custody, a leader in immigration and custodial services.
- Benefits: Gain valuable experience, receive ongoing training, and develop your professional skills.
- Other info: Flexible shifts and opportunities for career growth in a supportive team.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong communication skills and ability to handle challenging situations with empathy.
The predicted salary is between 23400 - 28600 £ per year.
As a Detention Custody Officer (DCO) within the Mitie Care & Custody team, you will have the opportunity to uphold high standards of security and safety while promoting the well-being and dignity of residents at our Immigration Removal Centre (IRC).
Being a DCO requires strong interpersonal skills, patience, resilience, and professionalism to navigate the unpredictable nature of each day.
Our residents come from diverse backgrounds, necessitating effective communication skills to collaborate with colleagues and deliver exceptional service.
This dynamic environment offers a variety of daily challenges.
As you gain experience in this demanding role, we will provide continuous support for your growth and development.
Prior experience in handling individuals who may be agitated, confused, or upset would be beneficial in this role.
Key Responsibilities
- Maintain the safety, security and welfare of residents within the Immigration Removal Centre (IRC).
- Build professional and respectful relationships with residents from diverse backgrounds.
- Monitor resident wellbeing and respond appropriately to welfare, behavioural and security-related incidents.
- Conduct regular patrols, security checks and searches in line with operational procedures.
- Support residents with day-to-day enquiries while treating everyone with dignity and respect.
- Manage challenging situations calmly and professionally, including dealing with individuals who may be distressed, agitated or upset.
- Complete accurate reports, records and incident documentation.
- Escort residents safely around the centre and to external appointments when required.
- Work collaboratively with colleagues and partner agencies to maintain a safe and secure environment.
- Adhere to all policies, procedures, legislation and professional standards.
- Remain flexible to work a rotating shift pattern, including days, nights, weekends and public holidays.
- Participate in mandatory training, including Use of Force and ongoing professional development programmes.
About You
What We're Looking For
- Excellent communication and interpersonal skills.
- Resilient, professional and able to remain calm under pressure.
- Ability to manage difficult situations with empathy and confidence.
- Strong sense of integrity, responsibility and teamwork.
- Good observation skills and attention to detail.
- Comfortable working in a fast-paced 24/7 operational environment.
- Previous experience in security, custody, customer service, healthcare, military, prison, care or public-facing roles is advantageous but not essential.
About The Company
Mitie Care & Custody is one of the UK's leading providers of immigration, justice and custodial services, working in partnership with the Home Office, Ministry of Justice, NHS England and police forces across the country.
Based at Heathrow Immigration Removal Centre, our teams play a vital role in maintaining a safe, secure and supportive environment for residents, ensuring every individual is treated with dignity, respect and professionalism while receiving the highest standards of care.
Detention Custody Officer in Middlesex employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
