At a Glance
- Tasks: Create a luxurious shopping experience and build lasting client relationships.
- Company: Join Longchamp, a prestigious luxury brand with a rich heritage.
- Benefits: Competitive pay, flexible hours, and a chance to work with high-end fashion.
- Other info: Dynamic team environment with opportunities for growth in the luxury sector.
- Why this job: Be the face of luxury retail and make every customer feel special.
- Qualifications: Retail experience preferred; passion for fashion and excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Customer Service & Sales
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
- Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage.
- Communicate brand stories and product features with confidence and clarity.
- Stay updated on new arrivals, seasonal launches, and promotional activities.
- Boutique Operations
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy.
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture.
Key Performance Indicators (KPIs)
- Personal sales revenue
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
- Visual merchandising compliance
About You
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium.
- Strong interpersonal and communication skills.
- POS system knowledge and basic MS Office familiarity.
- Fluent in English (additional languages preferred).
- Passion for fashion, customer service, and luxury brands.
Person Specification
- Outgoing, polished, and professional demeanour.
- Service-driven and problem solving.
- Team player with a proactive attitude.
- Detail-oriented, punctual, and dependable.
- Organized, and able to prioritize daily tasks.
- Flexible with scheduling including weekends, evenings, and holidays.
About The Company
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Longchamp embraces five core values:
- Elegance – Providing a refined and polished customer experience.
- Authenticity – Acting with honesty and professionalism.
- Creativity – Encouraging innovation and fresh thinking.
- Quality – Striving for excellence in service and product.
- Sustainability – Committing to thoughtful, responsible business practices.
Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail.
Sales Assistant in London employer: Heathrow Employment & Skills Academy
Longchamp is an exceptional employer that fosters a luxurious and collaborative work environment, where Sales Assistants are empowered to deliver personalised service and build lasting client relationships. With a commitment to employee growth and development, team members benefit from ongoing training in product knowledge and sales techniques, all while being part of a prestigious brand that values elegance, authenticity, and sustainability. Located in vibrant boutique settings, employees enjoy a dynamic atmosphere that celebrates creativity and excellence in luxury retail.
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longchamp's products, heritage, and values. This way, when you walk into that interview, you can chat confidently about what makes the brand special.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you welcome customers and handle their requests. This will help you shine during interviews, showing that you can deliver that exceptional, personalised service Longchamp is known for.
✨Tip Number 3
Network like a pro! Connect with current or former Longchamp employees on LinkedIn. They can provide insider tips and might even refer you for the role. Plus, it shows your genuine interest in the brand!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how you embody Longchamp's core values and your passion for luxury retail.
We think you need these skills to ace Sales Assistant in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the opportunity to work with Longchamp and how you connect with their values. We want to see your enthusiasm for fashion and customer service!
Tailor Your Experience:Make sure to highlight your relevant experience in retail, especially if it’s in luxury or premium settings. We’re looking for candidates who can demonstrate their skills in customer service and sales, so be specific about your achievements and how they align with the role.
Be Personable and Professional:Your written application should reflect your polished and professional demeanour. Use a friendly tone while maintaining professionalism, as this is key in creating that welcoming atmosphere we value at Longchamp. Remember, you’re already showcasing your communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know Your Brand Inside Out
Before the interview, dive deep into Longchamp's history, products, and values. Familiarise yourself with their iconic items like the Le Pliage® and understand what makes their craftsmanship stand out. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation. This will demonstrate your service-driven attitude and problem-solving skills, which are crucial for a Sales Assistant role.
✨Dress the Part
Since you're applying for a luxury brand, your appearance matters. Dress elegantly and professionally for the interview to reflect the brand's image. This shows that you understand the importance of presentation and are ready to embody the Longchamp ethos from the get-go.
✨Practice Your Sales Techniques
Brush up on your sales techniques and be ready to discuss how you would approach selling Longchamp products. Think about how you would welcome a customer, make tailored recommendations, and build long-term relationships. Practising these scenarios can help you feel more confident during the interview.
