At a Glance
- Tasks: Deliver luxury customer service and prepare high-quality beverages at Heathrow Airport.
- Company: Join the iconic French luxury brand, Ladurée, known for its exquisite products.
- Benefits: Gain experience in a fast-paced environment with opportunities for growth.
- Other info: Flexible hours and a dynamic team atmosphere await you!
- Why this job: Be part of a prestigious brand while serving international travellers.
- Qualifications: Previous retail or coffee shop experience and a passion for luxury service.
The predicted salary is between 18900 - 23100 £ per year.
Ladurée is looking for enthusiastic and customer-focused Retail & Coffee Sales Associates to join the Heathrow Airport team. This is a unique opportunity to work in a fast-paced international environment, serving customers from around the world while representing one of the most prestigious French luxury brands. This role combines luxury retail, coffee preparation and exceptional customer service. You will be responsible for delivering an outstanding customer experience, preparing high-quality hot beverages, maintaining impeccable store standards and supporting the team during busy trading periods.
Key responsibilities include:
- Deliver an exceptional luxury customer experience to international travellers
- Welcome every customer warmly and confidently promote Ladurée products
- Assist customers with product recommendations, gifting and purchases
- Deliver efficient service while maintaining Ladurée's luxury standards
- Prepare high-quality coffees, teas and other hot beverages following Ladurée recipes and standards
- Keep the coffee preparation area clean and fully stocked
- Maximise sales through upselling and cross-selling
- Promote seasonal collections, gifting and limited editions
- Process transactions accurately using the POS system
- Support the achievement of individual and store sales targets
About You
A dedicated and professional team member with a passion for luxury retail, quality products, and outstanding customer service. Whether recommending products, preparing expertly crafted beverages, or supporting store operations, you consistently deliver excellence while creating a welcoming and memorable experience for every customer.
The ideal candidate will:
- Have previous retail, hospitality or coffee shop experience
- Passion for luxury retail and delivering exceptional customer service
- Positive attitude with excellent communication skills
- Comfortable working in a busy international airport
- Flexible to work early mornings, evenings, weekends and bank holidays
- Excellent attention to detail and personal presentation
Please note this role is based within Heathrow Airport. Successful candidates must:
- Be eligible to obtain a Heathrow Airport Airside Pass
- Hold a valid passport and right to work document
- Be able to successfully complete a five-year employment history check
- Successfully pass a criminal record (DBS) check and all airport security screening
- Have the right to work in the UK
- Be willing to provide all documentation required by Heathrow Airport security
Employment is conditional upon successfully obtaining the required airport security clearance.
About The Company
Founded in Paris in 1862, Ladurée is one of the world’s most iconic luxury pâtisserie brands, renowned for its elegant boutiques, exceptional craftsmanship, and signature macarons. With more than 170 locations across 25 countries, Ladurée embodies the French Art de Vivre — combining refined retail experience, timeless elegance, and exceptional product quality. In the United Kingdom, Ladurée operates across 12 prestigious locations including Harrods, Covent Garden, Burlington Arcade, Selfridges, and St Pancras.
Retail & Coffee Sales Associate in London employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Coffee Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heathrow Employment & Skills Academy, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heathrow Employment & Skills Academy!
We think you need these skills to ace Retail & Coffee Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heathrow Employment & Skills Academy, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heathrow Employment & Skills Academy and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heathrow Employment & Skills Academy that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
