At a Glance
- Tasks: Conduct face-to-face interviews with airport passengers about their experiences.
- Company: Join Epinion, a dynamic market research company at Heathrow Airport.
- Benefits: Flexible 3-day work week, gain valuable experience in customer service.
- Other info: Opportunity to work in a vibrant environment with potential for growth.
- Why this job: Engage with diverse people and make a difference in their airport experience.
- Qualifications: Strong communication skills and a friendly, professional attitude required.
The predicted salary is between 12000 - 18000 £ per year.
Epinion are seeking a self‑motivated and energetic Market Research Interviewer to join its team in Heathrow Airport. The role is 3 days per week over a 7‑day period, including 1 weekend day. The purpose of this role is to carry out face‑to‑face interviews with passengers on subjects such as their satisfaction with their airport visit, what they did whilst at the airport and other passenger‑related topics. The role requires excellent customer service skills, as well as being able to use an iPad to complete the interviews.
Qualifications
- The ideal candidate for this role will have excellent communication skills and excellent interpersonal skills.
- Good mobility as the job involves moving around all areas of the airport.
- A polite, professional manner and presentable appearance.
- Ability to use an iPad.
- Fluent English.
As applicants will be working in security cleared areas, all will be required to have a full CRB check.
Market Research Interviewer in London employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Market Research Interviewer in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Heathrow Employment & Skills Academy and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Heathrow Employment & Skills Academy and let us see your personality shine through!
We think you need these skills to ace Market Research Interviewer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Heathrow Employment & Skills Academy.
Get Familiar with Our Brand:Before applying, take some time to learn about Heathrow Employment & Skills Academy and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Heathrow Employment & Skills Academy.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Heathrow Employment & Skills Academy will surely appreciate.
