At a Glance
- Tasks: Lead and inspire teams at Fortnum's Bar, ensuring exceptional guest experiences and operational excellence.
- Company: Join the iconic Fortnum & Mason brand in a vibrant airport setting.
- Benefits: Competitive pay, generous discounts, extra holiday, and career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and high standards in a fast-paced environment.
- Why this job: Be part of a unique launch at Terminal 3 and shape memorable experiences for global travellers.
- Qualifications: Proven experience in premium hospitality and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
The Fortnum's Bar at Heathrow Terminals 5 and 3 is a showcase of the Fortnum & Mason brand, offering travellers exceptional food, world-class Champagne, and renowned service in a unique airport setting. As Manager, you will lead all aspects of the operation across both Heathrow locations, ensuring outstanding guest experiences, strong commercial performance, and consistently high standards across the business. Leading from the front, you will inspire and develop your team, drive operational excellence, and act as an ambassador for the Fortnum & Mason brand. This is a unique opportunity to lead one of Fortnum & Mason's most strategically important hospitality operations. You will oversee the established Terminal 5 business whilst leading the opening and mobilisation of a new Terminal 3 location. Operating in a fast-paced international travel environment, you will be responsible for delivering exceptional guest experiences, building high-performing teams, and driving sustainable commercial success across both sites.
Key Responsibilities
- Lead Fortnum & Mason's Heathrow hospitality operations across Terminal 5 and Terminal 3.
- Deliver a successful Terminal 3 opening, ensuring operational readiness, recruitment, training, and launch execution.
- Own financial performance across both locations, managing sales, profitability, labour, and cost control.
- Drive exceptional guest experiences, operational excellence, and brand standards.
- Recruit, develop, and inspire high-performing teams and future leaders.
- Build strong relationships with Heathrow stakeholders and internal support functions.
- Ensure compliance with all food safety, health & safety, and airport operating requirements.
What Success Looks Like
- Delivering a successful and seamless launch of the new Terminal 3 operation.
- Creating a consistently exceptional guest experience across both locations.
- Building engaged, high-performing teams who embody the Fortnum & Mason brand.
- Delivering commercial targets through strong operational and financial leadership.
- Maintaining outstanding compliance, audit, and food safety standards within a complex airport environment.
You are an experienced hospitality leader with a proven track record of leading premium, luxury, or high-volume hospitality operations. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about delivering exceptional guest experiences. You'll bring:
- Proven Manager experience within premium, luxury, or high-volume hospitality environments.
- Multi-site leadership experience, ideally within airports, travel hubs, or similarly complex operations.
- Experience leading new openings, mobilisations, or large-scale operational change projects.
- Strong commercial and financial acumen with full P&L accountability.
- Exceptional leadership, communication, and stakeholder management skills.
- The ability to build, coach, and develop successful teams.
- A passion for hospitality and delivering memorable experiences for guests from around the world.
Appointment is subject to satisfactory references and pre-employment checks (5 years). Due to the security requirements of working at Heathrow Airport, additional screening will be required.
Why Work For Us
- Competitive hourly rate + paid overtime.
- Up to 40% store and restaurant discounts.
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off.
- Matched pension scheme and career development opportunities.
- Annual staff party and incredible gifts after 5 years.
Manager - Front of House in London employer: Heathrow Employment & Skills Academy
Fortnum & Mason offers an exceptional work environment at Heathrow Airport, where employees are part of a prestigious fine dining establishment. With a strong commitment to inclusivity and career development, the company fosters a supportive culture that values each individual's contributions. Employees benefit from opportunities for growth and recognition in a dynamic setting, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Front of House in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heathrow Employment & Skills Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heathrow Employment & Skills Academy
Don't be shy about reaching out to Heathrow Employment & Skills Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager - Front of House in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heathrow Employment & Skills Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
