At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a flagship store.
- Company: Join the iconic Fortnum & Mason at Heathrow Terminal 2.
- Benefits: Enjoy competitive pay, generous discounts, and extra holiday perks.
- Other info: Inclusive culture that values diversity and offers development opportunities.
- Why this job: Be part of an exciting retail environment with global customers and career growth.
- Qualifications: Retail or hospitality experience, strong communication skills, and a passion for service.
The predicted salary is between 24995 - 30549 £ per year.
Fortnum and Mason are looking for an enthusiastic and customer-focused Supervisor to join the opening team of our new Fortnum & Mason store in Heathrow Terminal 2. This is an exciting opportunity to be part of a flagship travel retail environment, delivering exceptional service to customers from around the world.
As a Supervisor, you will play a key role in supporting the management team, leading the shop floor, and ensuring the smooth day-to-day running of the store.
What You'll Do:
- Lead by example to deliver outstanding customer service in line with Fortnum & Mason’s standards.
- Support the management team in supervising the shop floor and guiding the team.
- Drive sales through excellent product knowledge and proactive customer engagement.
- Assist with daily operations including stock replenishment, merchandising, and cash handling.
- Support the training and coaching of team members.
- Ensure compliance with company policies, health & safety, and Heathrow operational requirements.
About You
Fortnum & Mason expect the successful candidate to have the following skills and experience:
- Experience in a retail or hospitality environment, ideally in a senior sales or supervisory position.
- A passion for delivering exceptional customer service.
- Strong communication skills and confidence leading a team on the shop floor.
- Proactive, hands-on approach with a positive attitude.
- Ability to work in a fast-paced, high-footfall environment.
- Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays.
- Experience in travel retail or luxury retail is advantageous.
Please note: Appointment is subject to satisfactory references and pre-employment checks (5 years). Due to the security requirements of working at Heathrow Airport, additional screening will be required.
Why Work for Fortnum and Mason
- Competitive hourly rate + paid overtime.
- Up to 40% store and restaurant discounts.
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off.
- Matched pension scheme and career development opportunities.
- Annual staff party and incredible gifts after 5 years.
About The Company
Fortnum & Mason are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Supervisor - Until January 2027 in Hounslow employer: Heathrow Employment & Skills Academy
Fortnum & Mason offers an exceptional work environment at Heathrow Airport, where employees are part of a prestigious fine dining establishment. With a strong commitment to inclusivity and career development, the company fosters a supportive culture that values each individual's contributions. Employees benefit from opportunities for growth and recognition in a dynamic setting, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Until January 2027 in Hounslow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heathrow Employment & Skills Academy, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heathrow Employment & Skills Academy!
We think you need these skills to ace Supervisor - Until January 2027 in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heathrow Employment & Skills Academy, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heathrow Employment & Skills Academy and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heathrow Employment & Skills Academy that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
