At a Glance
- Tasks: Join our team at Heathrow, ensuring smooth passenger services and top-notch customer satisfaction.
- Company: Cobalt Ground Solutions, a leading ground handler at London Heathrow Airport.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Shifts start from 4pm, perfect for students looking for flexible hours.
- Why this job: Be part of an energetic team and make a real difference in passenger experiences.
- Qualifications: Fluent in Spanish, customer service experience, and excellent communication skills.
The predicted salary is between 44550 - 54450 £ per year.
We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport! You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.
Passenger Service Agent Responsibilities:
- Responsible for the smooth running of the daily operation within Passenger Services.
- Ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.
- Ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met without compromising health & safety and security regulations.
- Ensuring that we are providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy.
Passenger Service Agent Requirements:
- Fluent in Spanish (Essential).
- Right to Work in the UK.
- Lates start - shifts from 4pm.
- Educated to at least ‘GCSE’ level standard or equivalent.
- Knowledge of passenger services processes and customer airline operational procedures.
- Excellent customer service attitude and skills and highly developed communication skills.
- At least 2 years’ experience of working in a customer service environment.
- Basic IT skills.
- Cultural awareness.
About The Company:
Cobalt Ground Solutions is a successful ground handler based at London Heathrow Airport and operating on behalf of some of the world’s leading airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
Passenger Services Agent - Spanish Speaker in Hounslow employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
