At a Glance
- Tasks: Join our team at Heathrow, ensuring smooth passenger services and top-notch customer satisfaction.
- Company: Cobalt Ground Solutions, a leading ground handler at London Heathrow Airport.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Flexible hours, vibrant atmosphere, and a chance to work with top airlines.
- Why this job: Be part of an energetic team and make a real difference in passenger experiences.
- Qualifications: Fluent in Korean, customer service experience, and excellent communication skills.
The predicted salary is between 44550 - 54450 £ per year.
We are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport! You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.
Passenger Service Agent Responsibilities:
- Responsible for the smooth running of the daily operation within Passenger Services.
- Ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.
- Ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met without compromising health & safety and security regulations.
- Ensuring that we are providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy.
Passenger Service Agent Requirements:
- Fluent in Korean (Essential).
- Right to Work in the UK.
- Flexible to work anytime during the day and the weekends.
- Educated to at least ‘GCSE’ level standard or equivalent.
- Knowledge of passenger services processes and customer airline operational procedures.
- Excellent customer service attitude and skills and highly developed communication skills.
- At least 2 years’ experience of working in a customer service environment.
- Basic IT skills.
- Cultural awareness.
About The Company:
Cobalt Ground Solutions is a successful ground handler based at London Heathrow Airport and operating on behalf of some of the world’s leading airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
Passenger Services Agent - Korean Speaker in Hounslow employer: Heathrow Employment & Skills Academy
Fortnum & Mason offers an exceptional work environment at Heathrow Airport, where employees are part of a prestigious fine dining establishment. With a strong commitment to inclusivity and career development, the company fosters a supportive culture that values each individual's contributions. Employees benefit from opportunities for growth and recognition in a dynamic setting, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent - Korean Speaker in Hounslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heathrow Employment & Skills Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heathrow Employment & Skills Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Services Agent - Korean Speaker in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heathrow Employment & Skills Academy:Your cover letter is your chance to shine! Tell us why you want to work at Heathrow Employment & Skills Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heathrow Employment & Skills Academy!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
